1/5
posted Aug-09-2010
I've had a nearly identical experience that everybody else has complained about. After a delayed shipping, I finally receive my order. As it turns out, the RAM ends up being defective, but unfortunately I didn't know this until well after the 30-day return deadline.
I ordered 4 GB of RAM for my MacBook Pro on Saturday, July 30th. I paid for Next Day Shipping, knowing that the memory would likely not ship until Monday, and that I should receive it Tuesday, February 2nd. I figured with the money I was saving by purchasing attractively priced RAM, I could splurge for faster shipping. Well, the weekend passes, and I never receive a tracking number. Tuesday, February 2nd comes and I still hadn't received a tracking number. So I send them an email inquiring about a tracking number for a package I was expecting that day. I never heard back from them, and the 3pm guaranteed delivery time passes with no sign of the RAM.
At this point, I decided to give them a call and ask in person. I call, the guy on the other end answers with a simple "Hello?". I ask the guy if this is Memory To Go, which he says it is, so I then ask about my order. He asks for the order number, which I give him, and then he promises to call me right back with information. Well, he never calls back. However, shortly after I do receive an email with a tracking number from FedEX. Like others, the status sits on "billing information received" for a few days, and then finally the RAM ships and I receive it.
After receiving the RAM, I pop it into my MacBook Pro, and everything seems to work fine. It continued to work fine for maybe a month or two, and then one day my computer experienced that cascading gray screen while in the middle of doing some work. I try to restart, but it will absolutely not boot up. I called an Apple Tech friend of mine, he gave me a few things to try, none of them work. As a last ditch effort, I switched out the RAM with the original RAM (which I'm glad I held on to), and the computer works fine.
Last week I had to take in my MBP for an unrelated repair, and while at the Apple Store, I mentioned the issue with my RAM. The guy told me to bring it in with me when I pickup my MBP, and they'll run a diagnostic test on it. So I bring it in, they run the test, and in short, the RAM was found to be completely defective. It failed just about every test, and there's no way it can be fixed or anything. Of course by this time, it's been 7 months since I've ordered the RAM, and a return is out of the question. I just looked at Memory To Go's warranty policy, and it looks like I should be entitled to a replacement, but it's not even worth the hassle. I'll just cut my losses and order from elsewhere, and NEVER will I order from this "business" ever again. And I pity anybody else who does.
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![Share](javascript:share_rating({"review_body":"I\u0027ve had a nearly identical experience that everybody else has complained about. After a delayed shipping, I finally receive my order. As it turns out, the RAM ends up being defective, but unfortunately I didn\u0027t know this until well after the 30-day return deadline.<br><br>I ordered 4 GB of RAM for my MacBook Pro on Saturday, July 30th. I paid for Next Day Shipping, knowing that the memory would likely not ship until Monday, and that I should receive it Tuesday, February 2nd. I figured with the money I was saving by purchasing attractively priced RAM, I could splurge for faster shipping. Well, the weekend passes, and I never receive a tracking number. Tuesday, February 2nd comes and I still hadn\u0027t received a tracking number. So I send them an email inquiring about a tracking number for a package I was expecting that day. I never heard back from them, and the 3pm guaranteed delivery time passes with no sign of the RAM.<br><br>At this point, I decided to give them a call and ask in person. I call, the guy on the other end answers with a simple \u0022Hello?\u0022. I ask the guy if this is Memory To Go, which he says it is, so I then ask about my order. He asks for the order number, which I give him, and then he promises to call me right back with information. Well, he never calls back. However, shortly after I do receive an email with a tracking number from FedEX. Like others, the status sits on \u0022billing information received\u0022 for a few days, and then finally the RAM ships and I receive it.<br><br>After receiving the RAM, I pop it into my MacBook Pro, and everything seems to work fine. It continued to work fine for maybe a month or two, and then one day my computer experienced that cascading gray screen while in the middle of doing some work. I try to restart, but it will absolutely not boot up. I called an Apple Tech friend of mine, he gave me a few things to try, none of them work. As a last ditch effort, I switched out the RAM with the original RAM (which I\u0027m glad I held on to), and the computer works fine.<br><br>Last week I had to take in my MBP for an unrelated repair, and while at the Apple Store, I mentioned the issue with my RAM. The guy told me to bring it in with me when I pickup my MBP, and they\u0027ll run a diagnostic test on it. So I bring it in, they run the test, and in short, the RAM was found to be completely defective. It failed just about every test, and there\u0027s no way it can be fixed or anything. Of course by this time, it\u0027s been 7 months since I\u0027ve ordered the RAM, and a return is out of the question. I just looked at Memory To Go\u0027s warranty policy, and it looks like I should be entitled to a replacement, but it\u0027s not even worth the hassle. I\u0027ll just cut my losses and order from elsewhere, and NEVER will I order from this \u0022business\u0022 ever again. And I pity anybody else who does.","link":"http:\/\/www.resellerratings.com\/store\/Memory_To_Go\/review\/594617#comment594617","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Memory_To_Go.jpg","store_name":"Memory To Go","username":"fnffishcore","rating":"1"}, "single");){kind=link}