1/5

posted Jan-25-2012

I ordered four items - all of which were listed as being in stock - from this company on 10/24/11. One day later,I received an email stating that two of the items were not in stock and asking if I wanted to complete the rest of the order. This was after they charged my CC for the full amount of the order. I continued with the remaining two items. The first item was shipped about 3 days later and arrived without incident. The remaining items had not shipped after 8 days, so I called for a status. I was told the item was a special order and they had just received it themselves and that I should be receiving it by the end of the week. Well, one week later, I finally have the item. They must have shipped by osmosis, as the entire delivery process took 9 days to travel 600 miles. I could have driven there and back faster.

During this whole process communication was nonexistent. I had to specifically ask - twice - for a refund of the cost of the items which were not in stock when I placed the order and that took more than a week to be refunded. I agree completely with another reviewer in that they need to get out of the Internet sales business. They are one of the worst retailers I've ever used and I would never use them again, even if it costs me more money.

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5/5

posted Nov-08-2011

Excellent transaction! This is the second time I've purchased from HW and both times have been very good. Shipping is quick, their prices are very good and I've had no issues at all with them. Highly recommended.

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3/5

posted Jul-21-2011

I ordered two Toto toilets from NBS on June 28. I knew one was in stock and the other was on back order. I received an email the next day indicating the one item was on back order and given a time frame of 3-10 business days for an expected delivery date. I received no further communication from NBS at all. I called NBS on July 14 to inquire about the back ordered item and I was told that the item was available and the entire order would be shipped by Monday, July 18. I was also told I would receive a communication (email) from the shipper for tracking purposes. On Monday, July 18, I received a phone call from the shipper, a commercial carrier, to set up delivery. Deliver was scheduled for Tuesday, July 19 between 10 am and 1 pm. I specifically told the shipper (R&L Carriers) that an 18 wheel semi truck was far too large for my delivery address and they said they would send a smaller truck. The items showed up on an 18 wheeler, which then had to be offloaded into my car and driven up to the house. The driver knew nothing about my request for the items to be delivered from a smaller truck. The items arrived in perfect condition, no damage at all. One box was slightly crushed, but no damage at all to the product inside.

Overall, my experience with NBS was satisfactory, but communication was very poor. My CC was charged the same day I placed the order. It would have been very helpful to know that the shipment was being delivered by common carrier and not a typical package delivery service like FedEx. I could have made better arrangements to receive the goods. I may order from NBS again, but I would have to get much better pricing than other competitors. This order was better priced than their competitors, but only by about 5%.

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4/5

posted Nov-28-2009

I purchased a new HDTV set from ABC Warehouse in Brighton, MI on Wednesday, Nov. 25 - the last day of their pre-Thanksgiving sale. The salesperson assured me that the price offered at the time was the lowest possible price they could give me on that TV. However, the next day (Thanksgiving), the same exact TV was listed at $80 below what I paid, and it was not a Black Friday sale price. Today (Fri.), went back to the store and they refunded the difference in price.

I'm happy that ABC refunded the price difference without any hassles, but a little miffed that I wasn't told the TV would be on sale for a lower price the next day. I don't believe for a moment that the salespeople do not know what and when their store's sales will take place. It would have been a simple matter to tell me the TV would be on sale for a better price the next day - I would have purchased it the next day without the hassle of returning to the store to seek a price correction.

Overall I'm pleased that I received such a good deal, but very wary of ABC Warehouse and their sales tactics.

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5/5

posted Nov-23-2009

Fast shipping, much faster than I expected. Great prices, but lousy return policy. However, the return policy is clearly stated, I just didn't read it.
Overall I would recommend this merchant, just beware of the return policy!

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4/5

posted Feb-02-2004

Every single time I've ever had to deal with Amazon.com's "customer support" the very first response I receive is RTFM. With my present issue, which is a simple question about an item substitution in a pending order, I'm on my third 'e-mail' without getting an answer to my original question.

Sure, Amazon.com might have good prices and free shipping offers, but the offshore customer support is horrible. I will never purchase a critical item from them as I would not trust the degree of "support" I would receive should I have a truly serious problem.

*** Update ***
Perseverance pays off! After five notes each back and forth, Amazon finally got it right. They have rectified the situation to my complete satisfaction. Unfortunately, this action does not change my review nor my disposition towards Amazon. They have been deteriorating over the years and I'll be extremely cautious of dealing with them until the overall situation improves.

This review was modified by fleemanc on February 02 2004 11:03:55 PM

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