5/5

posted Aug-12-2006
I have been a consumer activist for several years and I have owned computers since IBM began making desktop PCs in 1981. I do not get the strong hate mail against Dell.
Dell has long been a Rolls Royce in a market filled with fast buck computer assemblers and sellers. Dell was forced by cut-throat competition & poorly informed buyers to enter the cheap computer market created by eMachine, Gateway, Packard Bell & thousands of local small assembly shops.
There have been support problems with the under $500 systems but Dell maintained excellent quality, excellent engineering & support for its over $600 desktops. I have owned six and not one has ever needed repair. This impresses me because the several other mail order computer company PCs I purchased over the years from Acer to Gateway (when the top magazines rated Gateway number 1 in quality, value and support)ALWAYS arrived needed to be finished. I swear Dell was the only major direct sale PC maker (they were known as Mail Order PCs) who actually tested them and did I 24 hour burn-in before shipment to buyers! Gateway certainly did not.
The best way, in my opinion, to buy a newer PC is to buy factory refurbished. So, my Dell sales experience is limited to Dell Outlet Store.
I find Dell refurbished systems are so class A, like new that I cannot tell anyone ever used them. I just this month received a hot refurbished Dell Dimension XPS 400 customizable (originally called Dimension 9150 customizable).
I got Windows XP Media Center 2005, a set of programs, McAfee Security Suite free for 3 years!
It came with 1 Gig of fast memory, a fast SATA 250 GB hard drive, a solid graphics-video card, & so forth. There is no way this system was ever used. Cost? $459 & free Shipping & I had it in a week.
I have one criticism of Dell's current online ordering process. The largest computer maker in the world (Dell) needs to hire some good common sense marketing people, strong in communications with buyers.
Dell has fallen into using insider terms (I called it "Dell-anese" in a letter about the ordering process I sent to Dell customer service) in their ordering process. I am a businessman & I do a lot of online ordering. I have not encountered a more insider lingo filled ordering and invoice system.
When an experienced buyer like myself has no idea what to click next after I list the system I want to buy, there is something seriously wrong with the language in the online ordering process. You get three choices and none of them seem anything near to "checkout process"! I had to take random guesses and click my way back to the begining in order to get to checkout!
The rest of my purchase went well as I expect with a Dell purchase.
Dell remains one of the very best computer makers and sellers in the world. Just avoid the under $500 systems with a printer, flat screen and other marketing hype tools. If you go for it anyway, consider the quality of what you get, not just the very limited handholding from support.
We do need to get real. Do you get Dell quality from a eMachine, HP or Compaq desktop system you pay less than $500 for? How is their support? If you get a 'all the bells and whistles' PC system for under $500 and the thing actually works, be happy. Grab Dells ample online text information and visit the Dell forums.
Do not expect $400 of support and hand holding & a PC system for $299.
Dell and IBM has had the best support in the business for years. I think they still do (Lenovo-IBM does). Visit the Dell Support site and you get considerable specification detail and an excellent support group forum hosted by Dell.
A good support group is far superior to the phone support any computer maker has ever been able to supply.
If you want the latest Tech PC system and no need to think or learn anything to work the system, you will have to lay out a few grand for a local private computer consultant. Not even a $50,000 car or a $300,000 private airplane comes with free new owner training.
“Thank you for your amazing feedback. We appreciate that you took the time to post about your experience with us. We look forward to doing business with your again.”