1/5

posted Jan-06-2012

DO NOT BUY from this company!

I researched their website looking for an air cleaner that would remove odor and chemical smell for a bedroom. Their site lists a Satisfaction Guarantee, 100% refund if not completely satisfied, no questions asked. They also provided a link to authorized retailers where I found a link to Alpha Electronics.

I purchased a Healthmate Jr Air Cleaner through Alpha Electronics and noted upon receipt it was shipped directly from Austin Air's location in Buffalo, NY.

Immediately after starting the fan I noticed a bad smell coming from the unit. I let in run for several hours, noting the instructions indicate to let run for at least 2 hours on high. Not only did this thing not clean the ordor and chemical smell as advertised, it added it's own smell to the room.

Austin Air refuses to honor their guarantee, claiming since I didn't buy directly from them, it didn't apply. Their website and written material with the unit make no mention of requiring a direct purchase. They also conveniently ignore the fact it was shipped directly from their location even though purchased through the online authorized seller Alpha Electronics.

Both companies refer me to the other for resolution and both companies refuse to resolve the problem by either replacing this DOA unit or providing a full refund.

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1/5

posted Jan-06-2012

DO NOT BUY from this company! I ordered an Austin Air Cleaner after researching the manufacturers website with a promise of satisfaction guaranteed, no questions asked for a full refund if not completely satisfied.

Well $350 later I get a "cleaner" that actually makes the air smell worse. Alpha Electronics refuses to accept a return event though this is a DOA item, does not work as advertised. They referred me to Austin Air who refuses to honor their own guarantee since I didn't buy direct from them. Note their website and hard copy documentation mentions nothing about requiring direct purchase. In addition, the item was shipped directly from Austin Air's location even though is was ordered through Alpha Electronics.

These 2 companies cannot be trusted, ship bad products and then don't stand behind them.

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1/5

posted Dec-14-2011

Do not purchase from this company.

I ordered via telephone while simultaneously viewing their website. The package I received was not as advertised and did not meet my requirements. It took 2 full workdays before the salesman agreed to issue an RMA# but not before making insulting comments to me.

It's now been 15 full days since the package was returned and my credit card account still has not been credited. Several email follow-ups to this company have gone unanswered, requiring me to file a dispute with Mastercard.

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