1/5

posted Feb-17-2005

This has got to be the worst customer service I have ever had in my life. I placed an order for a Enermax CS-10182-B server tower. I e-mail them the next day to tell them to contact me if there is a problem with the order like I always do when I am ordering something online. They e-mail me back later that night and say that the case is on back order and they are trying to work out getting more in with their "supplier". So I mailed them back saying that I needed to get a case ASAP to complete my system and that if they don't have an ETA by tomorrow that I would need to cancel the order. The next day comes and they tell me that the case is discontinued and that will not be able to get the case. However they have plenty of other case's to choose from. At this point they had already charged my credit card as of Monday the 14th. So now it's Tuesday and they tell me that they cannot get me the case I am looking for after already charging me for it. So I look at their site and lo and behold there is a similar case manufactured by Thermaltake. SO I e-mailed them back saying this is the case I would like now and since they were unable to fulfill my original request I would like to get this slightly more expensive case for my inconvenience with not being able to get the case I originally wanted. They said no so I asked for free shipping or something to compensate for the fact that they did not list the case as out of stock on their website and I had now wasted a full 48 hours without anything happening in the way of getting a new case for my system to me. I figured some sort of compensation should be in order. They essentially told me I woul be paying full price and full shipping if I wanted anything else. So I gave them a big thanks for nothing and went and ordered the Thermaltake for less money and quicker service from newegg.com

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