5/5

posted Feb-08-2010

Once again, OWC did a great job for me. It had just the items I needed. The ordering process was simple. The items arrived quickly.

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1/5

posted Mar-07-2006

Working with PC Pitstop was not a good experience.

I purchased a SCSI hard-drive enclosure. Defective parts were used in the internal cable assembly (runs from the drives to the back panel of the enclosure) included with the product. A connector on this cable assy. failed during while I was testing the external cable connection the first time. When I unscrewed the external cable's thumb screws, both both attachment hex nuts on the internal cable came out with them. These nuts are supposed to stay, tight in the enclosure's back panel.

This forced me to repair the internal cable's connector in order to be able to reconnect the external cable running to the PC. Upon reassembly, the hex nut, fasteners holding the internal cable connector broke. I compared the broken hex nut fastener to a similar part pulled from an old laptop PC and it's clear, the part which broke was defective in that the hole for the thumbscrew was drilled too deep. This was not a case of the user over-torquing or over-tightening these nuts.

PC Pitstop refused to repair or replace the internal cable. They refused to even replace the defective nuts. The explanation was that the SCSI cable was not covered by the warranty because the user attempted to repair it and that it did not have replacement hex nuts available.

Now, I'm stuck with a brand new $99 SCSI enclosure which won't work.

In my opinion, PC Pitstop's service and support leave much to be desired. I will not consider it for future purchases.

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