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| Member Since | 23-May-12 |
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posted May-23-2012 
![Share](javascript:share_rating({"review_body":"I like the availability of products and prices, and felt the site was set up pretty well. I received my order on time. However, when I received my shipment I was missing multiple items, received one I didn\u0027t order, and another had its contents spilled all over the box. Haven\u0027t ever received an online order this mishandled until now...","link":"http:\/\/www.resellerratings.com\/store\/Vitacost\/review\/1569500#comment1569500","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitacost.jpg","store_name":"Vitacost","username":"fiery211","rating":"1"}, "single");){kind=link}
“Hello fiery211. Thank you for your feedback. I am so sorry to hear that your order arrived in this condition. I see that you contacted us regarding a broken sample item, which was resolved by a representative. I do not see any mention of your missing items and extra items. If you could email me the details of the missing and extra items, I would be more than happy to assist you. Again, I apologize for the inconvenience. I look forward to hearing from you. Have a great day!
Megan H.
Social Media Representative
Vitacost.com
1-800-793-2601”