1/5
posted Mar-11-2009
Here is what I wrote to Tower. I have not received a response.
I've just cancelled a large order. Take a look at order # 4388838.
Also take a look at the number of orders I've placed in the last 2-3 years. Take a look at what I have spent. Think About what I may spend in the future.
I will not be spending it at Tower.com I am through with you.
Service has gone way down. It took me days to reach customer service. You do not answer emails. You have no one answering the phones. You do not provide a physical mail address.
You held my shipment to consolidate items. That is ok. What is not ok is that in the interim period, two of the items I ordered became unavailable from Tower – yet you were still holding my order to ship items that would never, ever ship. You could have held it for months. Again, to be clear, you held my shipment for items that you no longer sell. Its only because I checked that any action was taken? When I finally reached someone after being on hold for 1.5 hours they said they wanted another 20 days to ship the balance I have bought a lot music from tower in the past two years and that counted for nothing. You offered me nothing and give me lousy service. I am done with you. I can’t imagine business is so good that you can alienate good returning customers, but apparently my money and my loyalty count for nothing at Tower. I know there are other firms in music distribution and sales that would be happy to take my money and give me good service. I am done with you
Today after an hour and a half wait, I finally got a CSR. Her name was Lea. She was supposed to cancel the whole order and issue a refund as I am not waiting another month. She only cancelled one item; the one that you no longer stock. Please ensure you cancel the whole order and issue the refund. Do not ship. You have been instructed to cancel. You still have title per your terms of sale. Any shipment will be refused. All shipping will be at your cost. I have already lodged a complaint with my credit card company. You will be charged back if you do not issue the credit.
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posted Aug-26-2009 
![Share](javascript:share_rating({"review_body":"They have now given me a refund. It is appreciated. It was a bit difficult, but they ultimately did the right thing. ","link":"http:\/\/www.resellerratings.com\/store\/Audio_Discounter_Audio_Discounters\/review\/492972#comment492972","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Audio_Discounter_Audio_Discounters.jpg","store_name":"Audio Discounter (Great Deals Inc.)","username":"fes2","rating":null}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Here is what I wrote to Tower. I have not received a response.<br><br>I\u0027ve just cancelled a large order. Take a look at order # 4388838. <br><br> <br><br>Also take a look at the number of orders I\u0027ve placed in the last 2-3 years. Take a look at what I have spent. Think About what I may spend in the future. <br><br> <br><br>I will not be spending it at Tower.com I am through with you.<br><br> <br><br> <br><br>Service has gone way down. It took me days to reach customer service. You do not answer emails. You have no one answering the phones. You do not provide a physical mail address. <br><br> <br><br>You held my shipment to consolidate items. That is ok. What is not ok is that in the interim period, two of the items I ordered became unavailable from Tower \u2013 yet you were still holding my order to ship items that would never, ever ship. You could have held it for months. Again, to be clear, you held my shipment for items that you no longer sell. Its only because I checked that any action was taken? When I finally reached someone after being on hold for 1.5 hours they said they wanted another 20 days to ship the balance I have bought a lot music from tower in the past two years and that counted for nothing. You offered me nothing and give me lousy service. I am done with you. I can\u2019t imagine business is so good that you can alienate good returning customers, but apparently my money and my loyalty count for nothing at Tower. I know there are other firms in music distribution and sales that would be happy to take my money and give me good service. I am done with you<br><br> <br><br>Today after an hour and a half wait, I finally got a CSR. Her name was Lea. She was supposed to cancel the whole order and issue a refund as I am not waiting another month. She only cancelled one item; the one that you no longer stock. Please ensure you cancel the whole order and issue the refund. Do not ship. You have been instructed to cancel. You still have title per your terms of sale. Any shipment will be refused. All shipping will be at your cost. I have already lodged a complaint with my credit card company. You will be charged back if you do not issue the credit.<br>","link":"http:\/\/www.resellerratings.com\/store\/www_tower\/review\/449508#comment449508","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/www_tower.jpg","store_name":"Tower.com","username":"fes2","rating":"1"}, "single");){kind=link}