2/5

posted Jul-01-2009

It's been 2 weeks and I still don't have my order. I've had to call their number at least 4 times now trying to find out where my order is. At least 2 of those times, their one customer service employee has been out for a personal day and no one else knows how to look up my order. The employees (especially the customer service guy) doesn't seem to care about customers very much. Apologies are all well and good, but it doesn't get my product to me. Tired of all the talk, talk, talk these people have but can't deliver. The main problem here, I believe, is that my product is coming from the manufacturer because they didn't have it in stock, even though it was listed as in stock. That's not a problem, but I had to pry this information out of them 10 days after I made the order. Just make sure and call them right after you make the order (next day or so) so they know that you actually want what you paid for, otherwise it's just lip service.

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