fargo_llama - User Profile page at ResellerRatings

The Reviews

All Customer Reviews (4)

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Amazon.com

5/5

posted Jul-06-2012

Been ordering items off of Amazon for a couple years and have always been happy with the results. Customer has always been king with Amazon in my experience, keep up the good work!

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Canon eStore!

4/5

posted Jul-06-2012

Bought a Canon EOS Rebel, great camera! Came with a 12 month warranty and the mainboard on the camera was defective and stopped working 1 month after it went out of warranty. Called support, very friendly (but just reading scripts). Was told to send it in to be checked out. 1st response, out of warranty and would have to pay to get it fixed. After a couple calls and further review they agreed to repair it free of charge "this one time". Only con was that I had to jump through a couple hoops to get it repaired but at the end of the day I was happy with the results and will continue to purchase their products...

Newegg.com (USA)

5/5

posted Jul-09-2012

A review that started off as a negative experience dealing with a defective product ends up being a stellar endorsement of Newegg’s customer service philosophy… I was very frustrated with the progress of an RMA and when one of their representatives learned of my issue he resolved the problem above and beyond my expectation within minutes. I have always found their pricing competitive, the website intuitive in addition to the extensive variety of products to choose from so it was a bonus to learn that Newegg is truly concerned about their customer’s satisfaction.

This review was modified by fargo_llama on July 10 2012 08:33:42 AM

Toys 'R' Us

2/5

posted Jul-06-2012

Toys R Us retail stores are great, their online stores on the other hand are poorly managed. Had some duplicate gifts with receipt and went to the local store to exchange (legos). The store was out of the ones that my kid wanted so we opted to take a gift certificate for the amount of the return. Went home and checked to see if the Lego's he wanted were online and we found all 3 that he was looking for! Placed order, used gift cert, got confirmation, shipping dates etc... a week later received an email that the items we ordered were no longer in stock. Had to call for a refund and they said no problem, we'll just recharge the gift cert... (Already threw it away as it was empty, lesson learned). Now the fun begins. "Sorry, your return will now have be be reviewed by our audit team and we'll get back to you. I call back 5 days later, work my way to the manager, finally, yes we will sent you a replacement gift card. 10 more days go by, call back again... Oops, nothing noted here, work my way to the managers again, yes we will sent you a replacement gift card. 10 days later card finally shows up... Gave the gift card as a gift and bought my Legos on a different Zonline retailer.