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36,421 stores1,204,395 reviews 5688 shoppers online now
 Total Reviews | 1 |
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| Member Since | 30-Jan-12 |
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posted Jan-30-2012 
![Share](javascript:share_rating({"review_body":"I would not buy anything from this company. I bought a Hello Kitty Alarm Clock on Dec. 11, 2011 for my 7 year old granddaughter. I still have not received it. When I placed the order it said I would get it by Christmas. I checked to see if it was sent and saw that I would not get it until Jan. 3, 2012. Now it says there is not tracking. So I contacted them around Jan. 4, 2012 on their Live Chat as was told to contact them after Jan 23, 2012 for a refund. I have been trying to contact them and their Live Chat says (Thank you! We will get in touch with you soon.) So I contacted Paypal for a dispute and was told that since is was after 45 days they can not guarantee a refund. So now I am out of money that they took and now I have to try and find a gift for my 7 year old granddaughter for a late Christmas gift. I think this is very poor business practice. So beware of this company. It is out of China also. I guess I should have thought of that before I place my order. ","link":"http:\/\/www.resellerratings.com\/store\/FocalPrice\/comment\/1207375#comment1207375","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FocalPrice.jpg","store_name":"FocalPrice","username":"faczan","rating":"1"}, "single");){kind=link}
“Hi Rebecca,
Thanks so much for your message on the site:www.resellerrating.com
To the order:FPTCB66880OA,we have emailed you how to resolve this problem 3 days ago,but untill now we did not get your reply.
Please pay attention to your email box which was registered on the site:www.focalprice.com
There are more details how to resolve this problem.
We are looking forwards to get your reply.
Best regards,
Sara.li”