5/5
posted Sep-15-2011
All my dealing with etrailer was excellent with one exception.
The phone was answered very quickly everytime I called. The person that took my order was very knowledgeable. I was in a bind to get the hitch for a trip I had to take and delivery time was crucial. It arrived two days ahead of the scheduled arrival. The tracking system was very helpful.
Low price, knowledgable people, fast delivery, I don't think I was ever treated as well on an internet sale before!
Unfortunately when it arrived the package had been torn open on one end, and when I installed the hitch I realized it was bent on that end. I can understand the hitch breaking through the package, but I just can't see how the hitch itself was bent. That would take a lot of force.
The strange thing is that I had read the etrailer customer reviews on this hitch for a 2008 Dodge Avenger, all were positive except for one person who had received his hitch with a torn open box and a bent hitch.
So now there were two of us. Luckily I have a pretty well equipped shop, in fact this is the first production hitch I have ever bought, I have always built my own, but time was critical so I opted to buy a hitch.
I was able to straighten the hitch on my press without resorting to heating it with a torch, and it finally fit to my satisfaction. I probably spent an extra 30 minutes reparing it.
The tail light wiring kit went in without problems and so in all the hitch and wiring kit saved me a lot of fabrication time. The quality was excellent. It was the equal of anything I built for strength and quality welds.
I believe from now on I will buy hitches if I need one because it doesn't justify my time in relation to the low price, especially when the quality level is as good as this one is.
Yes, I would buy another hitch from etrailer, but I would want a clear understanding on how they handle shipping damage. Next time I might not be so quick to repair their problem.
I suspect etrailer's position will be that if there is damage the shipping company is responsible, and then the shipping company would tell me it's poor packaging on etrailers part and there I sit in the middle.
Price, quality, good customer service, and fast delevery are all there, we just need to make sure the hitch arrives in a useable condition.
Don in Minnesota
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![Share](javascript:share_rating({"review_body":"All my dealing with etrailer was excellent with one exception. <br>The phone was answered very quickly everytime I called. The person that took my order was very knowledgeable. I was in a bind to get the hitch for a trip I had to take and delivery time was crucial. It arrived two days ahead of the scheduled arrival. The tracking system was very helpful. <br>Low price, knowledgable people, fast delivery, I don\u0027t think I was ever treated as well on an internet sale before! <br>Unfortunately when it arrived the package had been torn open on one end, and when I installed the hitch I realized it was bent on that end. I can understand the hitch breaking through the package, but I just can\u0027t see how the hitch itself was bent. That would take a lot of force. <br>The strange thing is that I had read the etrailer customer reviews on this hitch for a 2008 Dodge Avenger, all were positive except for one person who had received his hitch with a torn open box and a bent hitch. <br>So now there were two of us. Luckily I have a pretty well equipped shop, in fact this is the first production hitch I have ever bought, I have always built my own, but time was critical so I opted to buy a hitch. <br> I was able to straighten the hitch on my press without resorting to heating it with a torch, and it finally fit to my satisfaction. I probably spent an extra 30 minutes reparing it. <br>The tail light wiring kit went in without problems and so in all the hitch and wiring kit saved me a lot of fabrication time. The quality was excellent. It was the equal of anything I built for strength and quality welds. <br>I believe from now on I will buy hitches if I need one because it doesn\u0027t justify my time in relation to the low price, especially when the quality level is as good as this one is.<br>Yes, I would buy another hitch from etrailer, but I would want a clear understanding on how they handle shipping damage. Next time I might not be so quick to repair their problem. <br>I suspect etrailer\u0027s position will be that if there is damage the shipping company is responsible, and then the shipping company would tell me it\u0027s poor packaging on etrailers part and there I sit in the middle. <br>Price, quality, good customer service, and fast delevery are all there, we just need to make sure the hitch arrives in a useable condition. <br>Don in Minnesota","link":"http:\/\/www.resellerratings.com\/store\/eTrailer\/comment\/869129#comment869129","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eTrailer.jpg","store_name":"etrailer.com","username":"eyeballengineering","rating":"5"}, "single");){kind=link}