1/5
posted Oct-06-2011
I *was* a very satisfied and happy customer of Entirely Pets for more than 5 years. However, in the last year I have had nothing but problems with every single order I place. I live in CA. Either they run the charges thru my account twice (with a penny difference each time) or they don't ship the items claiming they are on backorder, or the items are received damaged or expired or unuseable, or not what I ordered. My very last order with them thru Amazon has been ongoing for 30 days now. Originally the items I ordered said "IN STOCK" on their website, but when I received my order, it did not have all the items I ordered. I found out that the items were on backorder with no estimated date of arrival, when I asked for a refund for that item, suddenly they said it would be in stock within 1-2 weeks. I waited the 2 weeks and asked for status, they had no estimated time of arrival and told me it was on backorder...again I asked for a refund, then they said the backordered item was in and would be shipped to me within 24 hours - I waited a week and received nothing, emailed them asking for status on the supposedly shipped order and was told that the items were on backorder....AGAIN...I asked for a refund...with no response. The following day I again asked for a refund with no response, eventually I had to file a claim thru Amazon.com. to get the refund. I will never order from these people again...the worst part is that I LOVED this place for 5+ years, I would order and get everything I ordered on time at a great price with very fast shipping...but something has drastically changed in the last year, there has not been one single order that was correct, and this was my last order with this company.
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![Share](javascript:share_rating({"review_body":"I *was* a very satisfied and happy customer of Entirely Pets for more than 5 years. However, in the last year I have had nothing but problems with every single order I place. I live in CA. Either they run the charges thru my account twice (with a penny difference each time) or they don\u0027t ship the items claiming they are on backorder, or the items are received damaged or expired or unuseable, or not what I ordered. My very last order with them thru Amazon has been ongoing for 30 days now. Originally the items I ordered said \u0022IN STOCK\u0022 on their website, but when I received my order, it did not have all the items I ordered. I found out that the items were on backorder with no estimated date of arrival, when I asked for a refund for that item, suddenly they said it would be in stock within 1-2 weeks. I waited the 2 weeks and asked for status, they had no estimated time of arrival and told me it was on backorder...again I asked for a refund, then they said the backordered item was in and would be shipped to me within 24 hours - I waited a week and received nothing, emailed them asking for status on the supposedly shipped order and was told that the items were on backorder....AGAIN...I asked for a refund...with no response. The following day I again asked for a refund with no response, eventually I had to file a claim thru Amazon.com. to get the refund. I will never order from these people again...the worst part is that I LOVED this place for 5+ years, I would order and get everything I ordered on time at a great price with very fast shipping...but something has drastically changed in the last year, there has not been one single order that was correct, and this was my last order with this company.","link":"http:\/\/www.resellerratings.com\/store\/Entirely_Pets\/review\/890836#comment890836","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Entirely_Pets.jpg","store_name":"Entirely Pets","username":"eukie","rating":"1"}, "single");){kind=link}