5/5

posted Feb-24-2010

I had hell when I tried to order with alienware (that's another freakin' circus) especially when my ORDER was never even recieved - despite getting my credit card billed.
I remember when I checked out the factor gaming website, picked out and customized my PC. Long story short: Fan-damn-tastic!
Chris, the rep I spoke to was excellent from start to finish. polite, helpful, answered my questions, no bullshit or run arounds. By the time I was done talking to Chris, I actually liked the guy!
My order had to be shipped long distance to Hong Kong, China. Chris was up front about delivery times, extra shipping charges and everything else related to the delivery.
Hell, I got my order three days earlier than expected.
Had no problems with their electronic notifications.
when i need another laptop for gaming, I'll be coming back to factor gaming!

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