4/5

posted Dec-06-2011

You should upgrade your stock inventory system to better reflect stock. I ordered a cream only to later receive a cancellation e-mail for no stock. My whole purpose for placing the order was to purchase that cream; the other items in my order were mostly fillers. On top of that, I also used a $15 for $30 Groupon on my order which was hovering a little over $30. Now that the cream was cancelled, about $12 is now left unused on my Groupon which I can't re-use since it's a one-time redemption. Contact with customer service was kind of slow, probably due to all the orders. I replied to the cancellation e-mail with my concerns, received no reply the next day, wrote a message from the website web form, and finally received a reply the day after. The customer representative offered to make a notation of the unused Groupon and put the credit into my account, but I would have to call in my order when I place it. All this trouble because the cream I wanted wasn't in stock. However, I'm glad the issue was resolved, Vitacost does have competitive prices, and shopping experience here was enjoyable.

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5/5

posted Sep-17-2010

I have placed several orders from this webstore and have received all of them with no problems. Their prices are very low including any shipping. I love their deals for random small items for less than a dollar including shipping! Sometimes I really do wonder how they make money. Great company to shop for random small electronic needs.

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5/5

posted Sep-17-2010

I've placed some orders with this company before. They are really good in terms of prices and free shipping. It's so fun to buy random items from this store for less than a dollar or less than a few dollars including free shipping!

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4/5

posted Sep-17-2010

First time customer of this webstore. I ordered from Soap.com which is part of the same company as Diaper.com. You can score some really good deals from their sales and coupons. I bought some items that were on a 50% off sale, plus free shipping after $25. I love free shipping. My only complaint about my order (which is probably an isolated issue) was that one of my bottles of floor cleaning solution was dented in, as well as three other items in the box. The total price of my order was a good price, so I won't complain. I just hope it's just my particular order. The items were packaged in packing peanuts, so I was surprised about the dents on my items. What I like is that the packing peanuts are earth-friendly (100% biodegradable, safe and nontoxic because they are made from pure corn and potato starch). Because of that social responsibility aspect, I respect this company. Thanks Soap.com.

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5/5

posted Sep-17-2010

I've never heard of this Social Deals site before, so I was a bit wary about ordering from here. I don't like paying for shipping but my total after shipping cost was still a reasonable price. I placed the order on the 9th at 1:55am, the order was picked-up and shipped on the same day at 11:15pm (I also received a shipping confirmation e-mail with tracking info to inform me of this), and the package came to my house via FedEx on the 13th at 1:01pm. The box was in good shape and there was sufficient packaging paper inside to protect my item. The item was in excellent, new condition. I am impress and confident about ordering from this site again.

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5/5

posted Sep-17-2010

It was my first time shopping at this webstore and the whole experience was beyond excellence. I placed my order and about an hour later, I realize I wanted to change an item in my order for something else I found. Their customer service line was only open during certain hours, so I sent an e-mail to them instead. The next day when customer service was back on business hours, they fixed my order and sent me a confirmation that they replaced the item I had wanted to change. Usually online merchants would refuse to do this because the order was in process or some other reason, but I was able to do so with BN and I felt so appreciative. My order came and my items were protected in ziplock-type bags and wrapped in tissue paper. It was overall an excellent shopping experience. I usually complain about merchants here, but this merchant has done so wonderfully that I felt I should share compliments about them. Thanks so much BN!

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1/5

posted Apr-13-2008

My CellCorner Crisis:
- New in the world of unlocking, I bought a remote unlock service from CellCorner naively believing that my order came with a cable to do the unlocking remotely (the description said "with cable").
- Remote Unlock log-in information was sent to me on the same day, now I just need the cable.
- Waited almost a month and no cable showed up in the mail. Wrote an e-mail to Customer Support regarding the cable and after a few exchanges over several days, I came to realize that my order does not come with a cable. I wrote back and told them I would like to cancel my order since I never used the log-in information and I will never be able to without a cable.
- Customer support wrote back with "Unused credit will be refunded within 7-10 days. Cancellation fee will apply." I was mad that I would get a cancellation fee even though their return policy shows nothing about it (they changed their policy since). Despite that, I still wanted to cancel the order.
- More than 10 days has passed and no refund and no replies were returned to me. These people are terrible! I cannot do a complaint with PayPal because the 45 day appeal period was over. I went up the next step and took it to the BBB.
- Finally, a month after filing my complaint with the BBB, I got my refund minus a cancellation fee. According to BBB, CellCorner stated "Our cancellation policy clearly states that we do not give refunds for unlocking/flashing credits and other intangible products. This refund is one time courtesy refund." They wrote me an e-mail saying my refund will be processed in 7-10 days and their return policy does not state no refunds (if it does now, that is because they changed it after this matter).
- Final note: This company has terrible customer service if you ever have a problem and you need to contact them. They'll ignore your pleas because they know they can. They know they are an Internet company that can just disappear. So be aware of that. I also notice that they like to advertise their company in unscrupulous ways. They would post on forums with a link to a new product to unlock a certain phone and the link would lead to their business.

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