2/5

posted Apr-22-2008

I made two orders on what I believed were "sale" prices:
1. My First order was for the "Dunn Horitzon Pilot" on sale for $29.00 (original list price $100.00).
They charged me the full amount and not the discounted price as seen on "order status". However, I had made a screen capture of the transaction showing the price at $29.00

2. My second order was for the "flying back dual time automatic" on sale on the website for $69.99. Original price was $199.95. I ordered this online and made a screen capture of the receipt. Then, on going into the "order status" screen, I found that it was invoiced for the higher price. I had to wait till after the weekend to call Gadget Universe- They were not sympathetic till I told them that I had screen captures of the prices. They agreed to refund the difference, but charged me the higher prices anyway. I am still waiting for the refund to show up on my CC. Interaction with the Customer Service employees, was very pleasant, however.

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