1/5

posted Jun-05-2008

WARNING!!! DO NOT SHOP WITH MOBILEBEE.COM THEY ARE QUICK WHEN IT COMES TO TAKING YOUR MONEY,BUT THEY GIVE YOU THE RUN AROUND WHEN YOU ARE DUE A REFUND!!! Mobilebee.com is the worst company I have ever had to deal with. The phone that I purchased on March 13th kept dying on me and I returned the item requesting a full refund. They received the phone April 8th and I still haven't received my refund! I waited until April 18th and did a follow-up via live Chat with a customer service supervisor and she said that my refund would be processed at the end of the week. Never happened. I followed up again on the 29th and did a live chat with a customer service agent. The lame excuse she gave me was that they changed their credit card processor and that they can only send me a refund check via the mail. Two weeks have past and I was tired of waiting. I went ahead and did another live chat with the same customer agent on May 13th because I received no word on whether or not my check was sent out. Excuse she gave this time was that check will be mailed out by the end of the week. I got an e-mail on May 16th saying that my refund check would be mailed out later that day. I continued to wait............no check arrived so I e-mailed them on June 2nd asking them to verify when check was sent out and what address was used. This time they said the check was mailed out on May 21st instead of May 16th as they previously stated. I am so fed up with this company! This is the worst experience I have ever encountered with a retail business. I e-mailed them back on June 4th stating that I will call and speak to an account manager if I don't get my refund check by the end of this week. I will request that another check be re-issued and this time they better have a tracking number. If this is not solved in a timely manner, I will just have to dispute the charge with my bank.
6/6/08 - Update: I snapped! I just couldn't take the crap I get from Mobilebee. Account manager was unavailable, so I had to speak to a incompetent supervisor named OLGA (totally uncooperative and condescending). I said I was going to dispute charge and/or file a complaint with New York consumer protection. She said go ahead since they have the documents/receipts showing they mailed my refund. I never cashed a refund check because I still haven't received my check. The WORST company ever!
6/21-08 Update: Mobilebee now know as DESPERCIA. Finally received check on 6/10 that was mailed out on 6/7 (not 5/21 as they have insisted). Deposited the check on 6/11 and then on 6/19 found out the check bounced on me. Called DESPERCIA on 6/20 and customer service agent can only say that she does not know why check bounced and I had to speak with account manager. I was informed that account manager had gone for the day (it was 2pm in the afternoon when I called!) Over two months since they received merchandise and I still don't have my refund back. Every time I call to speak to an account manager, she/he is always not available or she/he never picks up the phone when I call.

This review was modified by emabesa on June 23 2008 11:48:27 PM

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