1/5

posted Aug-08-2011

I purchased a G53JW fall 2010. Everything was going great with the computer and it was running my games really well. That is until the powercord/jack broke(June 2011). The pin of my powerjack broke.

I looked this up online and turns out it's a known issue with my model if it was built in the fall of 2010. So I called up Asus since I have a 2 year warranty. OMG customer service is horrible! It's like pulling teeth just to get your computer SENT into them. I have to say, as much as I love my computer, I will NEVER buy another Asus again just due to the incompetent and rude people they employ.

When I was getting ready to finally ship my computer (not my first phone call to them), I asked the tech support guy if Asus would do a backup of my data (since they were going to have to replace the motherboard). This is how that conversation went:
me: "so can you back up my data for me, I don't mind paying for the extra service?"
him: "yes."
me: "so what is the charge for that?"
him: "no nothing."
me: "perfect then!"
him: "so yes, do you agree to allow us to do a full system recovery? your files won't be protected"
me: "yes, but you're backing it up right?"
him: "no. we don't do backups. Just back up your files first"
me: "is there any way you can do that for me? I have no battery life left and I can't charge my computer (should be obvious given the problem)"
him: "well just plug it in, and do a backup"
me: "I can't plug it in, my powerjack is broken"
him: "yes, plug it in, turn it on and backup your files"
me: FML

This is just one examples of the many conversations I had with someone who should NOT be working for customer service much less for a TECH SUPPORT position. I would like to assume that when you buy a nerdy laptop and call tech support, that you get someone with at least the IQ of a 10 year old.

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