1/5
posted Mar-13-2012
What an idiot I am. I ordered a machine from them. I paid for 2 Enermax fans for the cooler. The machine came without them and only one standard fan was attached. When I called support, I was initially given a hard time. I was told they would only send 1 fan because one came installed even though it wasn't what I paid for. I wound up contesting the charge with the credit card company. They finally sent the correct fans which I installed myself and I dropped the dispute.
Well today one of the hard drives failed. I called support again. Now they tell me I have to send the hard drive back to them at my expense and only then will they send a replacement. If I want to pay for expedited shipping I can at my own expense as well.
I told them that was unacceptable and asked for credit for the returned drive so I could go out and purchase a new one myself. That was also not an option. I was given the option of returning the whole machine to them at my expense. Great!!!
The machine was put together very poorly. The drives they are using are junk. The "warranty" is absolutely worthless to top it off.
This was a very bad purchase decision on my part. They have a web site with lots of options and reasonable prices so it is easy to lure you in. I have previously built my own machines but this time I wanted to avoid the hastle. I will wind up having to rebuild it myself anyway. I should have returned the machine when I had the chance.
Update: Read the response from Cyberpower. It is a stock "sorry for the inconvenience" and their resolution is still the same, send back the old part, wait, wait, wait and eventually they will send you the new part. They just reinforced my review. If you need a machine that is built well, functions well and has great after sale support if you have a problem, don't get your machine from Cyberpower. On the other hand if your machine breaks and you can get by for weeks without a functioning machine then I guess Cyberpower is your kind of vendor.
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![Share](javascript:share_rating({"review_body":"ePhotoCraft is a pleasure to deal with. Their selection and prices are excellent. They ship quickly. Best of all, they are great to speak with on the phone. The are courteous, pleasant, friendly, knowledgable and honest. I have placed two orders with them so far and couldn\u0027t be happier with both. I am glad I found them and am sure I will be doing business with them again.","link":"http:\/\/www.resellerratings.com\/store\/ePhotoCraft\/comment\/1572728#comment1572728","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ePhotoCraft.jpg","store_name":"ePhotoCraft","username":"egale17","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What an idiot I am. I ordered a machine from them. I paid for 2 Enermax fans for the cooler. The machine came without them and only one standard fan was attached. When I called support, I was initially given a hard time. I was told they would only send 1 fan because one came installed even though it wasn\u0027t what I paid for. I wound up contesting the charge with the credit card company. They finally sent the correct fans which I installed myself and I dropped the dispute.<br><br>Well today one of the hard drives failed. I called support again. Now they tell me I have to send the hard drive back to them at my expense and only then will they send a replacement. If I want to pay for expedited shipping I can at my own expense as well. <br><br>I told them that was unacceptable and asked for credit for the returned drive so I could go out and purchase a new one myself. That was also not an option. I was given the option of returning the whole machine to them at my expense. Great!!!<br><br>The machine was put together very poorly. The drives they are using are junk. The \u0022warranty\u0022 is absolutely worthless to top it off.<br><br>This was a very bad purchase decision on my part. They have a web site with lots of options and reasonable prices so it is easy to lure you in. I have previously built my own machines but this time I wanted to avoid the hastle. I will wind up having to rebuild it myself anyway. I should have returned the machine when I had the chance.<br><br>Update: Read the response from Cyberpower. It is a stock \u0022sorry for the inconvenience\u0022 and their resolution is still the same, send back the old part, wait, wait, wait and eventually they will send you the new part. They just reinforced my review. If you need a machine that is built well, functions well and has great after sale support if you have a problem, don\u0027t get your machine from Cyberpower. On the other hand if your machine breaks and you can get by for weeks without a functioning machine then I guess Cyberpower is your kind of vendor.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1325729#comment1325729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"egale17","rating":"1"}, "single");){kind=link}
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![Share](javascript:share_rating({"review_body":"Ordered ink for my printer. Price was the lowest anywhere on the net and the shipping charges were quite low too. Ink arrived the next day. Could not ask for more.","link":"http:\/\/www.resellerratings.com\/store\/BlueDogInk\/comment\/796774#comment796774","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueDogInk.jpg","store_name":"BlueDogInk.com","username":"egale17","rating":"5"}, "single");){kind=link}
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![Share](javascript:share_rating({"review_body":"Price was excellent, shipped that day and arrived quickly. Very pleased will shop here again.","link":"http:\/\/www.resellerratings.com\/store\/Beach_Audio\/comment\/750202#comment750202","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Beach_Audio.jpg","store_name":"Beach Audio","username":"egale17","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an item yesterday, shows in stock, will ship today. Yesterday evening I check for a tracking number and find the item is backordered! Sent emails to cancel the order and was told the item was supposed to be back in stock in 3 days. I confirmed the cancel and they did cancel the order. Why should I wait for them to restock it when I was easily able to order elsewhere! It should be easy enough with today\u0027s technology to accurately display an in stock or back ordered message!","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/722000#comment722000","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"egale17","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good selection but questionable quality and zero customer service. I purchased 7 or 8 cfl r40 bulbs from them around 3 - 4 years ago. This December one of them died. 1000 bulbs didn\u0027t carry that brand and model any more so I ordered 2 similar ones from them. These are supposed to last a long time but the first one died after a month or so. The second one did the same. I wrote to them asking if they had gotten a bad lot of these or if the particular brand was bad. They never answered my email. I had also emailed them months before asking for product info and they never answered that as well. I was relatively happy with my past purchases but this new line they carry is of very low quality and they never ever answer email so there is no customer service! I wouldn\u0027t use them again.","link":"http:\/\/www.resellerratings.com\/store\/1000Bulbs\/comment\/720243#comment720243","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1000Bulbs.jpg","store_name":"1000Bulbs.com","username":"egale17","rating":"1"}, "single");){kind=link}
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“Dear Valued Customer,
We apologize for the issue you have encountered and any inconvenience this may have caused. An RMA has been provided to you for warranty replacement. Should you have any further concerns, please contact cyberhd.tech@cyberpowerpc.com Again, we do apologize for any inconvenience and look forward to providing you your replacement item.”