5/5

posted Nov-27-2012

Watch was hard to find in stock anywhere and they had it at the best price I could find as well. It shipped out quickly and was received a few day's later. No complaints at all and I would recommend them highly.

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5/5

posted May-24-2012

ePhotoCraft is a pleasure to deal with. Their selection and prices are excellent. They ship quickly. Best of all, they are great to speak with on the phone. The are courteous, pleasant, friendly, knowledgable and honest. I have placed two orders with them so far and couldn't be happier with both. I am glad I found them and am sure I will be doing business with them again.

This review was modified by egale17 on June 04 2012 04:04:01 PM

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1/5

posted Mar-13-2012

What an idiot I am. I ordered a machine from them. I paid for 2 Enermax fans for the cooler. The machine came without them and only one standard fan was attached. When I called support, I was initially given a hard time. I was told they would only send 1 fan because one came installed even though it wasn't what I paid for. I wound up contesting the charge with the credit card company. They finally sent the correct fans which I installed myself and I dropped the dispute.

Well today one of the hard drives failed. I called support again. Now they tell me I have to send the hard drive back to them at my expense and only then will they send a replacement. If I want to pay for expedited shipping I can at my own expense as well.

I told them that was unacceptable and asked for credit for the returned drive so I could go out and purchase a new one myself. That was also not an option. I was given the option of returning the whole machine to them at my expense. Great!!!

The machine was put together very poorly. The drives they are using are junk. The "warranty" is absolutely worthless to top it off.

This was a very bad purchase decision on my part. They have a web site with lots of options and reasonable prices so it is easy to lure you in. I have previously built my own machines but this time I wanted to avoid the hastle. I will wind up having to rebuild it myself anyway. I should have returned the machine when I had the chance.

Update: Read the response from Cyberpower. It is a stock "sorry for the inconvenience" and their resolution is still the same, send back the old part, wait, wait, wait and eventually they will send you the new part. They just reinforced my review. If you need a machine that is built well, functions well and has great after sale support if you have a problem, don't get your machine from Cyberpower. On the other hand if your machine breaks and you can get by for weeks without a functioning machine then I guess Cyberpower is your kind of vendor.

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5/5

posted Jul-01-2011

I wanted an Epson R2000 printer. Item showed as limited availability. I called customer service and he checked and told me they had 6 available. I ordered by phone and the printer shipped that day for free and was delivered 3 days later.

The printer was newly released and hard to find in stock yet PCNation was just about the only only selling it for less than list price and free shipping. Plus, the customer service rep I spoke to went out of his way to make sure the item was allocated to me while waiting for the paperwork approval from the order.

Very satisfied!!!

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5/5

posted Jun-29-2011

Ordered ink for my printer. Price was the lowest anywhere on the net and the shipping charges were quite low too. Ink arrived the next day. Could not ask for more.

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5/5

posted May-03-2011

After doing a lot of shopping around, this was the best price I could find on these bulbs. They are my new bulb store!

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5/5

posted May-03-2011

Price was excellent, shipped that day and arrived quickly. Very pleased will shop here again.

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2/5

posted Mar-15-2011

I ordered an item yesterday, shows in stock, will ship today. Yesterday evening I check for a tracking number and find the item is backordered! Sent emails to cancel the order and was told the item was supposed to be back in stock in 3 days. I confirmed the cancel and they did cancel the order. Why should I wait for them to restock it when I was easily able to order elsewhere! It should be easy enough with today's technology to accurately display an in stock or back ordered message!

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1/5

posted Mar-11-2011

Good selection but questionable quality and zero customer service. I purchased 7 or 8 cfl r40 bulbs from them around 3 - 4 years ago. This December one of them died. 1000 bulbs didn't carry that brand and model any more so I ordered 2 similar ones from them. These are supposed to last a long time but the first one died after a month or so. The second one did the same. I wrote to them asking if they had gotten a bad lot of these or if the particular brand was bad. They never answered my email. I had also emailed them months before asking for product info and they never answered that as well. I was relatively happy with my past purchases but this new line they carry is of very low quality and they never ever answer email so there is no customer service! I wouldn't use them again.

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1/5

posted Jun-17-2010

I placed an order for an in stock item on 6/10. As of 6/17, the item still showed as "In progress". I finally sent them an email asking for an immediate tracking number or a refund. I got an automated response fairly quickly and then a short while after that, was sent a tracking number. It doesn't state who the carrier is but checking UPS and Fedex both shows an unknown tracking number. Even if they ship today by ground, I will not receive the item for another 5 to 10 business days according to them. Two week delivery time for an in stock item that should have gotten to me in 2 or 3 days is completely unacceptable. I won't be ordering from here again.

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5/5

posted Feb-09-2010

I ordered batterys. Price was good. Shipping was quick. Nothing bad to say. Will order from them again.

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1/5

posted Aug-31-2009

Ordered a USB flash drive this morning. Showed as in stock on website. This afternoon they cancelled my order with no explanation. You would think if there was a problem with my order they would have contacted me first or at least cancelled with some sort of explanation. What a way to do business.

This was my first and last order with eMartBuy.

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1/5

posted Aug-31-2009

This order was for my wife's birthday. I wanted something florist arranged instead of the usual ProFlower sent overnight bouquet that you have to arrange and set up yourself. So this time I chose something from their Florist Express offerings that are delivered by the florist.

I chose a nice arrangement that was shown in a yellow vase with a yellow ribbon, soft pink roses, creamy white roses and yellow lillys. What was delivered was a couple of hot pink roses, no white roses, a couple of lillys and mostly purple asters and something else I can't identify. The vase was a standard clear glass vase. The arrangement looked nothing like what I ordered.

I emailed customer service that night. I can say they did contact me within a few hours. They were apologetic and said a new arrangement would be delivered "today". Well "today" came and went, no flower delivery, no email, no phone call. That night, I replied to their email and asked that they just issue a refund. In a few hours I got a reply that they issued a refund.

Unfortunately, I would have much prefered a good delivery the first time. I have had problems in the past with ProFlowers sending old wilted flowers overnight before but in general, they had been pretty good. I was pretty confident their florist delivered items would be fine. I was wrong.

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1/5

posted Jul-22-2009

What a fiasco. I purchased the item (vacuum cleaner) online to be picked up at the store. When I get to the store, there is nobody at the dot com station where you need to pick up the order. I ask the guard who then directs me to customer service.

The customer service line is long and I wait over 10 minutes to be helped. The associate at customer service tells me they don't do the online pickup there and directs me back where I started. When I tell him nobody is there, he tries to find someone to help. He finally gets someone who then tells me her computer is down and she has to find a computer where she can take care of the pickup.

At that point I told her to just forget it. I picked up a vacuum off the shelf and paid a cashier. The whole transaction took about 2 minutes. Once I got home, I cancelled the online purchase.

What is the point of allowing you to pick up an online purchase in store if you are not set up to make the pickup quick and painless.

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5/5

posted Apr-06-2009

They had the best price I could find on the item I ordered. It shipped the same day, I received it the next day and the best part was there was free shipping. Very pleased with there service.

One negative though is that your order does not appear on their web site until the next day. So in this case, I did not know the status of my order at all and it was delivered before the order ever showed up on the web site. Even now, the order is there to see tracking info but there is no order history. I can't see what the order was and if I needed a copy of the order for waranty purposes, I could not get it from their website.

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