5/5

posted Apr-28-2003

Made a large order consisting of several 80mm LED fans, a couple 92mm LED fans, some cold cathodes, a Lazer LED lamp and a Vantec Nexus NXP-201 multichannel fan controller. Ugly looking web site but decent selection and very good prices made it worth it. Very straight forward ordering process. Order was shipped in good time and a tracking code came by e-mail promptly. Overall, a very good shopping experience.

This review was modified by edwardng on April 28 2003 12:12:22 PM

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5/5

posted Jun-13-2004

Outstanding personalized service from Mr. Jim Hanson. He even included a check to refund me the overcharge on shipping through the PayPal system, that I didn't even notice! Most definitely would order from CoolCases.Com again, and recommending to friends with similar product needs.

-Ed

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5/5

posted Apr-28-2003

Was shopping around for the exceedingly difficult to find (at the time) Thermaltake Xaser III case. Noticed that Directron had it in stock and heard about their good reputation. Called in to double-check stock and the person who picked up the phone told me they had precisely one left in the computer, but he would go over to the warehouse to double-check, then call me back. He called back 10 minutes later with the good news and I asked him if he could hold it for me while I placed my order online. I placed my order and 5 minutes later I received a call from him. He asked me if my order number was 395891, which it was, and told me that it was on its way to shipping as we spoke! Directron is outstanding, plain and simple. They will go the extra distance for you.

This review was modified by edwardng on February 18 2004 11:40:33 PM

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1/5

posted Jun-05-2004

I ordered an X800 XT as well, around 9:15AM, EST on June 3rd. The card was listed as IN STOCK. Ordered it and picked overnight shipping...

Received two e-mails. One order confirmation e-mail, and a second one indicating a link to check order status online; quick check shows order is pending.

June 4th, check status; order is suddenly slated to ship June 10th; okay, so they lied, and the card is not in stock. At least it'll still ship out June 10th, right?...

June 5th, check status; "Order Shipped 6/10" WHAT?!? It's June FIFTH, how can it HAVE shipped NEXT WEEK?!?! Call in to customer service...

...CSRep informs me that they no longer carry the item. No ETA on arrival of stock. No idea if it will ever arrive even. Order is on cancellation hold. I have her cancel it on the spot; what started off as a good deal on an item that's supposed to be in stock has become nothing but a HUGE sham! I asked about my charge card and she informed me that the credits are on hold but since the order is being cancelled they will be released without charging; I will check with my charge card company on Monday to verify this.

If they charged me and she lied, there is going to be WAR.

-Ed

EDIT: Just wanted to update that I got lucky, unlike many others, and it really was only a credit hold, not authorization, and nothing was actually charged. That raises them from a 0.01 to a 0.03 in my eye. So their rating of 1.04 is still FAR too high!

This review was modified by edwardng on June 15 2004 08:28:49 PM

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5/5

posted Apr-28-2003

Purchased many, many times from New Egg before. Have purchase two CPUs, a SCSI card, two RAID cards, several hard drives, a case, a couple heatsinks, various cables and wires, some optical drives and a floppy drive. They are 100% consistent. Stock status is accurate to the t. Rush service works. Everything is straight forward and their automated communication is outstanding; no need to reach a human being. The ratings say it all. New Egg rules.

This review was modified by edwardng on April 28 2003 11:46:24 AM

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5/5

posted Apr-28-2003

Ordered a pair of Y.S. Tech TMD fans (higher speed variety) and a Zalman ZM80A-HP heatsink kit. I searched all over for the TMD fans but came across this site that has them for the incredible price of $5 each!!! And even better, they also carry the ZM80A-HP, which I also seeked. Perfect! Great prices, although kind of tough to get in touch with customer service to check order status. Excellent selection as well. Definitely going to keep an eye on these guys in the future.

This review was modified by edwardng on April 28 2003 12:18:46 PM

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4/5

posted Apr-28-2003

Ordered before and had so-so experience (another famous OC System botched RAM order) but this is the only place that sells premodded cases. Ordered Thermaltake Xaser II A6000A with custom cut 80mm top blowhole. Case came in in fine condition; blowhole has a sharp edge to it, but the grille guard will keep people's hands safe. Probably my last order from these guys, but if I need a custom case, I'm looking here again.

This review was modified by edwardng on April 28 2003 12:31:48 PM

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5/5

posted Apr-28-2003

This company is amazing. I placed my order over the weekend. The order consisted of 8 TweakMonster BGA RAMsinks, a tube of Arctic Silver III and a pair of custom sleeved 3-pin power to molex power splitter cables. I called in today, Monday, to see when they'd be done doing the custom sleeving on my order, knowing they have a weekend's worth of custom sleeving orders racked up, and then when it'd be shipped. Amazingly, the order had already shipped! I'm most definitely ordering from this place again in the future.

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5/5

posted Apr-28-2003

Made an order that included a hard to find item (at the time), the Thermaltake Xaser III, which, according to Xoxide, was on preorder and would ship the 14th. I e-mailed the week after to confirm that they had received the cases and that mine had shipped out. If they had not received them yet, I wanted to know if they could cancel that part of my order and send the rest. Before I knew it, I received a reply stating that the case was cancelled, a refund for that part of the order was placed on my charge card, tax included, and the rest had been shipped out. Talk about service! Also, when available, the live web chat with salespersons is great, and the people really have answers!

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