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  • Rating 4/10

    Although the site insists on posting 5 stars overall - I can only give 2 - Somewhat Dissatisfied.
    Before I leave this review I want to point out that I did purchase from KEH before and the goods arrived well packed and as described. Also while part of my issue is not KEH fault the Customer Service is very disappointing. It is when I had to deal with aftersales queries I felt stranded.
    A week after placing the order via tracking I saw item leaving US with no updates following. I have contacted USPS and local post for more information but was asked to check with seller first. I emailed KEH to look into the matter but got no reply. When I called them for an invoice I was greeted by a grumpy guy who in the end sort of cheered up and agreed to email me. After getting this I found my item is stuck in customs.
    Due to some turmoil at customs I am still waiting for it to clear. That only ads to my experience. Once again, although not KEH fault I would've felt assured that customer service and after sales support is there for me adding to otherwise positive experience.

    This review was modified by edvinasm on April 05 2013 03:46:46 PM

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