5/5

posted Apr-09-2005

GReat shopping and ordering experience. Delivered the correct product ontime. I will continue to shop here.

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2/5

posted Apr-09-2005

I placed an order at PerformanceRotors.com on 2-26-2005 after searching the web for the best deal. Here I could get the part I wanted, painted and cross-drilled for less than many other online stores. Could not purchase brake pads for my vehicle here though, I had to go to another online store. Easy order, shipping is reasonable and I had to put in specifics about my car to ensure the right part was ordered.

On 3-9-2005 I received my package from PerformanceRotors.com. Only two of the four parts were correct. Called PerformanceRotors.com 3-9-2005 about wrong rotors. Talked with Kevin. After he spoke with a manager, I was told that a return shipping label would be sent and to repackage incorrect rotors, apply the label and drop off with any UPS contact. Replacement rotors would be sent only after they received the return package.

Called PerformanceRotors.com 3-17-2005 Spoke with Kevin again. Was told under no circumstances will additional rotors be sent until old ones are recieved. I had to provide credit card again to start correct order shipment.

3-18-2005 Recieved shipping label to send incorrect rotors back.

3-19 Repackaged incorrect rotors and shipped back to Performance Rotors.

3-28 Finally! I recieved the correct parts and my account was credited for the wrong parts.

I really like the products that I filally got, but even after verifying my vehicle on the order form, I still got the wrong parts. Their return policy stinks. If it is not the fault of the consumer then there should be some exceptions to their return policy! I don't think I will be ordering from this company again.

Nuff said.

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4/5

posted Mar-17-2005

Very good customer service. Great price on the parts I needed. Online ordering leaves a lot to be desired.

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5/5

posted Mar-17-2005

Great ordering experience. Product was delivered quickly and was exactly what I ordered. I will purchase from here again.

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5/5

posted Jan-31-2005

Great service, great price and quick delivery! This is what Internet shopping is all about. Thanks Newegg!

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5/5

posted Jan-31-2005

Exellent online purchase! Package arrived on time and made a child smile on Christmas. Thanks Beach Camera.

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4/5

posted Jan-31-2005

Great product! This machine delivers more than expected! Package arrived within time expected. I will puchase another machine soon from Alienware.

3-17-2005 Update

I have had our Blue Alien now for several months. This machine has never missed a beat. Looks good, handles good. Still a great product.

My only reservation about buying from Alienware is after several months I still don't have my $500 rebate. This will weigh heavy on future purchases from this company.

This review was modified by eddiebishop on March 17 2005 04:43:08 PM

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