1/5

posted Sep-16-2007

Recently bought an 'Aptonbook L' from MDG at a total of $1580.87. Other than the fact that the laptop itself is a stripped down version of the Compal IFL90, the hardware performance was decent at best for its price.

To be concise, my main dissatisfaction derives from MDG's absurd dishonesty.

1. Misleading advertisements - I was pulled in by its amazing ads in which MDG claimed to be giving away FREE XBOX 360's and NO PST / NO GST. After consulting a sales representative in person, I was casually told that the XBox 360 was "of a different promotion" and that it was exclusively applicable to the "+ model" systems. I then went on to ask about the NO GST/PST offer. In his same effortless tone, I was told that it was also a part of a "different promotion" which came only with the "2007 Models"

2. Slow delivery - I placed the order for my laptop on August 15th, 2007. On the invoice it specifically sates the Due Date to be Aughst 22nd, 2007. After 3 weeks of numerous phone calls to customer service and countless broken promises that my laptop would be "ready in 2 days", I requested to have my order canceled due to MDG's poor service. Not only was I unable attain my 40$ deposit, I was subjected to a 15% cancellation fee. The sales rep finally called me on September 8th, 2007 to inform me that my computer was ready for pick up. This, however, was only the start of more disappointment.

3. More misleading advertisements - As I picked up my laptop, I was surprised to find that I was not given one single "free upgrade" that was mentioned in the advertisement prior to my purchase. NO free printer: only a mail-in-rebate that covers no more than 50% of its original price which I would have to pay myself IF i choose to purchase the printer. NO software bundles: since I requested to have a blank hard disk drive installed, I was given absolutely no softwares. NO Call of Duty 2 game: same reason as above. NO skype phone: "a different promotion" (third time this phrase has been used by this salesperson). NO complimentary internet service: I did not even bother asking.

Now that I had my laptop (without the useless "upgrades"), I thought everything would be smooth sailing. Once again, I was wrong.

4. Incorrect (inferior) parts -
On the invoice: "Intel Core 2 Duo 1.6GHZ 2MB Cache CPU". What I aquired: Intel Core 2 Duo T5250 1.5GHZ CPU.
On the website: "Kingston DDR2 High Performance memory". What I acquired: "Samsung DDR2 SDRAM"

I have yet to contact MDG.

Basically everything I've said so far can be summarized into this simple message: stay away from MDG. (MDG has a No Refund Policy)
For those that have purchased MDG computers, a simple program such as System Info (http://www.gtopala.com/) will reveal every last detail of the computer system. You might find an unpleasant surprise.

This review was modified by easytea on September 16 2007 03:53:24 AM

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