5/5

posted May-17-2004

I asked ResellerRatings to add LAC to its vendor list because I was pleasantly astounded by the quality of my experience.
LAC sells computers running Linux, Windows and dual-boot, but Linux is their specialty.
Buying a pre-built computer that runs Linux can be trying. Linux users want to control their systems in detail, but hardly any user knows enough about hardware, available drivers, etc., to make a completely informed choice about configuration. Here, LAC shines. I spent two weeks sending them e-mails, asking about this option or that. They patiently and promptly answered every e-mail until my education was complete and the computer specified.
Even before the box shipped, they sent me the owner's manual in PDF and text, customized for the computer I'd ordered.
When the box arrived, it came with CDs and instructions for restoring the computer to its as-shipped state. At one point, I did hose the system and had to use the disaster recovery set -- it worked like a charm.
The box works great, but I have exercised LAC's technical support twice.
Once, I issued two resets to the NIC and screwed up the firmware. LAC shipped me a loaner to confirm the problem, then replaced the card -- no questions asked.
A week ago, the graphics card went south. When I reported the problem, LAC promptly shipped me a new one. Again, no questions, no waiting for the old card.
They have paid shipping both ways, on both occasions.
I had no idea until now that buying a new computer (especially a Linux computer) could be so pleasant. I would recommend this outfit to anyone.

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