5/5
posted Sep-22-2011
There are several negative reviews for PPCS and these should be taken seriously. Clearly they have been working on their customer communication issues, because I received good and polite service.
You never know how good a companies customer service is until they make a mistake. I ordered several parts including a heat sink and custom cables.
The custom cables are great, and show good quality (not great, as they are hand made... but better than the hand made cables I make). The heat sink I ordered ended up being an older version than the version advertised on their website. I sent them an e-mail detailing the problem and they responded immediately. I sent them a photo of the box and product. I didn't want to go through the hassle of sending it back, so they asked me what I thought was a fair remedy. I responded with what I thought was fair, and they approved.
All this happened after 5 PM Eastern Time and over about an hour.
Clearly PPCS are committed to good customer service. I think the areas they have faltered that are detailed in other reviews have either been exceptions, or resolved.
Please note that the Heat sink I ordered (Baram 2010, received Baram) has no part number, bar code, or other identifying mark on the box other than the product name so it is a very easy mistake to make, and not a sign of systematic laziness or poor QC. In short, the part number (not description), said Baram. They shipped me a Baram. I am sure they are taking action now to make sure it doesn't happen again.
I will order from them again.
36,421 stores
1,204,261 reviews
5843 shoppers online now
Total Reviews
Helpful Reviews
Homepage
Member Since
Last visit
![Share](javascript:share_rating({"review_body":"There are several negative reviews for PPCS and these should be taken seriously. Clearly they have been working on their customer communication issues, because I received good and polite service.<br><br>You never know how good a companies customer service is until they make a mistake. I ordered several parts including a heat sink and custom cables.<br><br>The custom cables are great, and show good quality (not great, as they are hand made... but better than the hand made cables I make). The heat sink I ordered ended up being an older version than the version advertised on their website. I sent them an e-mail detailing the problem and they responded immediately. I sent them a photo of the box and product. I didn\u0027t want to go through the hassle of sending it back, so they asked me what I thought was a fair remedy. I responded with what I thought was fair, and they approved. <br><br>All this happened after 5 PM Eastern Time and over about an hour. <br><br>Clearly PPCS are committed to good customer service. I think the areas they have faltered that are detailed in other reviews have either been exceptions, or resolved. <br><br>Please note that the Heat sink I ordered (Baram 2010, received Baram) has no part number, bar code, or other identifying mark on the box other than the product name so it is a very easy mistake to make, and not a sign of systematic laziness or poor QC. In short, the part number (not description), said Baram. They shipped me a Baram. I am sure they are taking action now to make sure it doesn\u0027t happen again.<br><br>I will order from them again.<br>","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/876468#comment876468","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"ealleniii","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast, high quality, friendly. What more can you ask? I put in an order for some SATA cables and they did not have the full quantity in stock. They called me right away and we found a substitute that worked great. They called me 5 minutes after I placed my order, at 6:00 PM Eastern Time. Great job guys!","link":"http:\/\/www.resellerratings.com\/store\/FrozenCPU\/comment\/855892#comment855892","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FrozenCPU.jpg","store_name":"FrozenCPU.com","username":"ealleniii","rating":"5"}, "single");){kind=link}