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posted Jan-17-2007
I'm here to warn people about nextstepplasma.com and please do thorough research on retailers with deals too good to be true. I only did research on the model TV that I was looking for and the best price. Had I done 5 more minutes of research and googled nexstepplasma.com, I would have found reviews from a lot of dissatisfied customers.
Here is their scam: Using various search engines you will find that nextstepplasma.com will have the lowest price on product and shipping. You will then place your order. After a day or two you will go online to check on the status of your order. You order will appear to be "pending". You will then call them to see what the problem is. This is when they inform you that your item is a refurb BUT it's actually brand new, they just bought it from another supplier and had to send it back to the factory to make sure it was new. (If they buy it new, why do they have to send it back to make sure it's new?) Oh, and they try to upsell you on an extended warranty too. Later, you will check back on the status of your order and the total will be higher (mine was $50). When you call them back to dispute they will say that it is a mandatory insurance charge to go with the shipping. They will also claim to have recorded the previous conversation when you called about your pending order and that you agreed to the added charge (I didn't). When you ask to hear the recorded phone call they will say it is impossble for them to play it over the phone to you (at least my conversation couldn't be played back to me). They say that it can only be heard through their headset. If you demand for them to cancel your order they will split the difference of the mandatory insurance because it will cost them double shipping to get the product back. I haven't seen my refund yet. I will be in contact with VISA's fraud department if I don't see it soon.
To a certain degree this is partly my fault. It may be an expensive lesson for me, but I hope that others can benefit from lesson.
Buyer beware of nextstepplasma.com !!!!!!
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![Share](javascript:share_rating({"review_body":"I\u0027m here to warn people about nextstepplasma.com and please do thorough research on retailers with deals too good to be true. I only did research on the model TV that I was looking for and the best price. Had I done 5 more minutes of research and googled nexstepplasma.com, I would have found reviews from a lot of dissatisfied customers. <br><br>Here is their scam: Using various search engines you will find that nextstepplasma.com will have the lowest price on product and shipping. You will then place your order. After a day or two you will go online to check on the status of your order. You order will appear to be \u0022pending\u0022. You will then call them to see what the problem is. This is when they inform you that your item is a refurb BUT it\u0027s actually brand new, they just bought it from another supplier and had to send it back to the factory to make sure it was new. (If they buy it new, why do they have to send it back to make sure it\u0027s new?) Oh, and they try to upsell you on an extended warranty too. Later, you will check back on the status of your order and the total will be higher (mine was $50). When you call them back to dispute they will say that it is a mandatory insurance charge to go with the shipping. They will also claim to have recorded the previous conversation when you called about your pending order and that you agreed to the added charge (I didn\u0027t). When you ask to hear the recorded phone call they will say it is impossble for them to play it over the phone to you (at least my conversation couldn\u0027t be played back to me). They say that it can only be heard through their headset. If you demand for them to cancel your order they will split the difference of the mandatory insurance because it will cost them double shipping to get the product back. I haven\u0027t seen my refund yet. I will be in contact with VISA\u0027s fraud department if I don\u0027t see it soon.<br><br>To a certain degree this is partly my fault. It may be an expensive lesson for me, but I hope that others can benefit from lesson.<br><br>Buyer beware of nextstepplasma.com !!!!!!","link":"http:\/\/www.resellerratings.com\/store\/NextStepPlasma\/comment\/296186#comment296186","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NextStepPlasma.jpg","store_name":"NextStepPlasma \/ Unionhillelectronics \/ crazy4digital \/ Best Stop Plasma \/ Digital Kings \/ more...","username":"dwmartin4","rating":"1"}, "single");){kind=link}