1/5
posted Jan-28-2012
I ordered 2 guitars from Rondo. A ~$225 Douglas Spad Pro that had bad frets. They were popping up and would not stay pressed in. It also had some pretty bad blemishes in the finish and the nut was cut too deep on 2 strings, it was ruined. Because I noticed even the Pro version had junk bridge, nut, and electronics on it I got a refund on that one and ordered the less expensive ~$149 Douglas Spad (non-pro) intending to replace all the cheap parts.
This one came with frets popping up in the middle (frets were bent or curved too much for the fret board radius), a warped/twisted (set) neck, and a cracked/split fretboard (caused from the twisting neck) from the nut, all the way to the second fret. The black paint was coming off the bridge badly. Everything past the 12th fret was completely dead. Totally unplayable guitar.
I put in for a replacement, shipped it back, and after the return arrived at Rondo, he refused to send me a replacement, saying I would not be happy with anything he could send me, as if I was being too picky. He did refund the money but basically said if I won't accept a broken, completely unplayable and un-fixable guitar, he did not want my business. Fair enough, but be warned. I was not expecting good harware on a cheap guitar, but I did expect undamaged wood and frets so I could fix it up myself. you can't level frets that won't stay pressed in and you can't fix or replace a warped, set neck or cracked fretboard.
Both guitars came shipped poorly in a foam bag inside a single layer cardboard guitar box. The price would be good on these guitars considering the super cheap electronics on them if the wood and frets were usable. Neither of mine were. It would have cost 3-7 times the price of the guitars to have them repaired to a playable state. It is painfully obvious Rondo does not even open the box and glance at these guitars for quality control before shipping them out. I saw the flaws before I even got the foam bag completely off.
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![Share](javascript:share_rating({"review_body":"I ordered 2 guitars from Rondo. A ~$225 Douglas Spad Pro that had bad frets. They were popping up and would not stay pressed in. It also had some pretty bad blemishes in the finish and the nut was cut too deep on 2 strings, it was ruined. Because I noticed even the Pro version had junk bridge, nut, and electronics on it I got a refund on that one and ordered the less expensive ~$149 Douglas Spad (non-pro) intending to replace all the cheap parts.<br><br>This one came with frets popping up in the middle (frets were bent or curved too much for the fret board radius), a warped\/twisted (set) neck, and a cracked\/split fretboard (caused from the twisting neck) from the nut, all the way to the second fret. The black paint was coming off the bridge badly. Everything past the 12th fret was completely dead. Totally unplayable guitar.<br><br>I put in for a replacement, shipped it back, and after the return arrived at Rondo, he refused to send me a replacement, saying I would not be happy with anything he could send me, as if I was being too picky. He did refund the money but basically said if I won\u0027t accept a broken, completely unplayable and un-fixable guitar, he did not want my business. Fair enough, but be warned. I was not expecting good harware on a cheap guitar, but I did expect undamaged wood and frets so I could fix it up myself. you can\u0027t level frets that won\u0027t stay pressed in and you can\u0027t fix or replace a warped, set neck or cracked fretboard.<br><br>Both guitars came shipped poorly in a foam bag inside a single layer cardboard guitar box. The price would be good on these guitars considering the super cheap electronics on them if the wood and frets were usable. Neither of mine were. It would have cost 3-7 times the price of the guitars to have them repaired to a playable state. It is painfully obvious Rondo does not even open the box and glance at these guitars for quality control before shipping them out. I saw the flaws before I even got the foam bag completely off.","link":"http:\/\/www.resellerratings.com\/store\/Rondo_Music\/comment\/1202159#comment1202159","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rondo_Music.jpg","store_name":"Rondo Music","username":"dudeguyman","rating":"1"}, "single");){kind=link}