1/5

posted Dec-08-2004

One word - Appalling.
Say item's in stock when it isn't. Waited three weeks for said item to arrive, When it did it was faulty. Tried to phone customer services - can't, only email contact which they use to respond when and if they feel like it.
After being sent from pillar to post for a return authorisation, they rejected my request.
Don't know why 'cos (you've guessed it) they won't answer my emails.
I've now had to take this matter up with the manufacturer directly which is both time consuming and frustrating.
I would urge anyone NOT to part with your money to this company, their customer service stinks.
I'm certainly not alone in my anger, check out www.grumbletext.co.uk and other reviews and you'll see what I mean.
When are these people going to learn that customers pay their wages and if you don't look after them they are going to go to someone that will.

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