1/5

posted Oct-22-2006

I ordered a new LED DLP TC from this guys at their quiting time, Friday at 4pm. I never received an email confirmation from them of my order. I learned later they had turn my order through my credit card several times. Visa, suspecting fraud, stopped them from running the charge several times. They are closed on Saturdays. So, I call them 1st thing Sunday when they opened to cancel my order. I had learned on the internet of their scams of selling defective equipment or not sending an order at all. I called Visa's fraud department and they gave me their toll free number for them to call to reverse the charges. I called "Woody" their next business day and he refused, stating their system won't allow a cancellation of my order and refused to call Visa with me to reverse the charges. He then hung up on me. Still no email from them. Later this morning, "John" called and he also refused to cancel my order, giving me a line of bull about they only sell top quality merchandise and are a reputable company. He even offered me $50 discount on my order. But, he refused to cancel it. I told him a reputable company would gladly cancel my order and refund my money. (I placed the order right before they closed on Friday and called them as soon as they opened on their next business day, Sunday to cancel.) That is when he got angry and again refused to refused my request to cancel my order and he hung up on me. I will be calling Visa's dispute department in the morning and changing my account number. When and if anything arrives, I will refuse receipt of it. Don't make the same mistake I did. They are crooks. Once they have your credit card number, you're sunk. I told "John" I never received an email confirmation from them and gave him my email address again. Nothing...no email confirmation....nothing but a lot of slick double-talk.

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