1/5

posted Sep-11-2008

Avoid netmagazines.com at all costs. I ordered & paid for a magazine on October 30, 2007 and have yet to receive it. This company has provide a full year of excuses as to why there have been so-called delays. They do not have a phone number for customers to reach anyone directly and on average, each e-mail has taken 7 - 12 business days for a response! My tip if you are a customer having an issue, open 10 problem logs as it impacts their customer service ratings as this is the only way I receive a response within 7 days. Lastly, I have not once received an offer for anything for my headaches such as a complimentary gift certificate, my money back, a free subscription, etc.. Hard to believe a company like this can stay in business...

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