1/5

posted Jul-05-2011

101 phones will not stand behind their products. I recently purchased 3 headsets from them. One was dead and all three were missing parts. When I called about this I received a canned response of "We are not responsible for what is included in our refurbish items". No attempt was made to resolve the issue. I then asked about returning the items and they said no problem they would take of that. They took care of it by taking 24% off the my refund. When I called to get a better understanding of this charge I received the same lack of customer support. When I asked to speak with a manager or the owner they did not know how to get a hold of them. I have purchased from this company for over four years and never will again. Customer service is not a part of their business model.

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