1/5

posted Apr-22-2012

I will never buy another ASUS again. In short, the two hinges on my F3Ka gradually stiffened and ended up breaking through the back of the case - one after one year, the second after 3 years. The first one was under warranty. I sent it in for repair at great cost (I was not living in the US any more), and they replaced my nice glossy screen (seems like hinge alone couldn't be replaced) with a crappy matte one. In addition, the DVD drive failed after about 2 years, and the hard drive began to fail after about 3 (it is still struggling on with bad sectors and the like).

You know, the HD/DVD stuff doesn't tick me off that badly as I know these are fragile parts. But the HINGES?? There is no excuse for something that basic, or for replacing my screen with a lower quality one.

I recently got in touch with them to ask them if they would repair the second hinge outside the warranty because of the crap experience I have had. I've written them about 4 times and unsurprisingly they haven't even bothered to respond.

I wish there were more obvious places to put these reviews, which really don't relate to a particular model but to general quality control and customer service issues. If anyone has any other ideas, please point me to them!

comment on review | report?

Is this review?… Helpful (2) Cool Share

5/5

posted Sep-18-2007

FANTASTIC! I have only made one purchase from Frys.com (same as Outpost), but given the other negative reviews it seems like these guys must have made some major positive changes. I risked ordering because the price was so good. Not only did the appliances I order arrive in just a couple of days (they shipped the very same night), but everything was in perfect condition. I can't say enough positive things about this experience!

comment on review | report?

Is this review?… Helpful Cool Share