1/5
posted Oct-23-2004
ordered a single samsung cd/dvd drive for a computer im putting together from a client... i ordered components from several different locations online, all of them at or before 8:30 am on a friday.all of the pieces were delivered by the other sites ordered from in a timely manner,mostly wednesday (on time or even early- thank you zipzoomfly!), except for the cd drive from mark one... it has now been a week and a half, nothing. i have called and gotten the run around, my account HAS been charged, and i have been given 4 different tracking numbers, because (of course) their site's UPS tracking feature is worthless, and i have never seen such poor service from a company with any sort of reputation to maintain. i would not recommend this company to any person looking for quality, speed, or service, and i will be maintaining this comment until there is a resolution to this issue.
10/23 update: still nothing, no answered calls...
10/25 update: still no cd drive, havent got the time to be ignored by customer service.
...i was going to write this last post stating that on the 28th i finally recieved the cd drive ordered on the 15th, thats right, nearly 2 weeks later, when i recieved the same form letter another user quotes in an earlier rating.And i am now adding this note to state that I, like the other dissatisfied customer, will not be bullied by some slipshod reseller that decided its customers weren't important enough to warrant prompt, courteous service, and i have all documentation recieved by both MarkOne AND the credit card company, including the statement from MarkOne stating it had been "sent" on october 18th. Its too bad fed ex's records show it being sent on the 24th doesnt it? A bit of advice to MarkOne Computers: dont threaten people that complain. Especially when they retain ALL legal documentation.
This review was modified by
dreddlocke on November 01 2004 07:07:06 PM
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posted Oct-23-2004 
![Share](javascript:share_rating({"review_body":"Excellent site, excellent prices... recieved my order from the m a business day early with no hassle, will continue to do business with this fine distributor","link":"http:\/\/www.resellerratings.com\/store\/ZipZoomFly\/comment\/166815#comment166815","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZipZoomFly.jpg","store_name":"ZipZoomFly.com (Formerly Googlegear)","username":"dreddlocke","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ordered a single samsung cd\/dvd drive for a computer im putting together from a client... i ordered components from several different locations online, all of them at or before 8:30 am on a friday.all of the pieces were delivered by the other sites ordered from in a timely manner,mostly wednesday (on time or even early- thank you zipzoomfly!), except for the cd drive from mark one... it has now been a week and a half, nothing. i have called and gotten the run around, my account HAS been charged, and i have been given 4 different tracking numbers, because (of course) their site\u0027s UPS tracking feature is worthless, and i have never seen such poor service from a company with any sort of reputation to maintain. i would not recommend this company to any person looking for quality, speed, or service, and i will be maintaining this comment until there is a resolution to this issue.<br>10\/23 update: still nothing, no answered calls...<br>10\/25 update: still no cd drive, havent got the time to be ignored by customer service.<br>...i was going to write this last post stating that on the 28th i finally recieved the cd drive ordered on the 15th, thats right, nearly 2 weeks later, when i recieved the same form letter another user quotes in an earlier rating.And i am now adding this note to state that I, like the other dissatisfied customer, will not be bullied by some slipshod reseller that decided its customers weren\u0027t important enough to warrant prompt, courteous service, and i have all documentation recieved by both MarkOne AND the credit card company, including the statement from MarkOne stating it had been \u0022sent\u0022 on october 18th. Its too bad fed ex\u0027s records show it being sent on the 24th doesnt it? A bit of advice to MarkOne Computers: dont threaten people that complain. Especially when they retain ALL legal documentation.","link":"http:\/\/www.resellerratings.com\/store\/Mark_One_Computers_Inc\/comment\/166806#comment166806","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mark_One_Computers_Inc.jpg","store_name":"Mark One Computers, Inc.","username":"dreddlocke","rating":"1"}, "single");){kind=link}