4/5
posted Mar-13-2003
I just ordered two bare bones systems from ActOnline Store and I've had some trouble already - and I haven't even received my order yet! The day I ordered, I received a confirmation, OK, good so far. The next day, I received an email stating that there was a problem with my address from my credit card issuer. I called my bank multiple times, and they assured me that my address in their system was correct. After calling so-called "tech support" at ACT (and hung up on three times by a RUDE support person), I finally got an email stating that they verified my address and my order is being processed. Now, after reading all these horror stories, I'm REALLY upset! I asked tech support when my order was going to be shipped, and I was told to go online and read their shipping FAQs. I have a sick feeling in my stomach, more is sure to go wrong...
ORDER:
* ECS K7S5A Pro Socket A SDR/DDR Retail Box
* AMD Duron™ 1.3GHz Socket A OEM
* Socket A Cooling Fan w/Heatsink
* 32AW SRS Sound
* 10/100Base T Network Card
* ATX Deluxe MidTower 300W P.S.
------------------------
UPDATE:
I received an email today that my order was shipped. I rec'd a tracking number, but at the moment, I can't pull it up at the UPS webpage. UPS probably does not pickup packages until the evening, so I'll give them the benefit of the doubt.
-----------------------------------
UPDATE:
The UPS tracking number is good, the package should be at my door on 03.20.03. Will post an update when it's out of the box.
-----------------------------------
UPDATE:
I received the shipment yesterday, and I must say that I am VERY SATISFIED, believe it or not! My order of two bare bones systems was meticulously packed, and included all original boxes. I installed my own memory, hard drive, floppy, video card, and CD-ROM on both machines, installed WinME, and they booted up and ran perfectly! I am AMAZED, because all these negitive postings were worrying me. I am absolutly satisfited with the products I received; and I am especially satisfied with the price, although I still feel that customer service needs much improvement! I will run the machines for a week, and make another update.
---------------------
UPDATE:
I've been running both machines for about a week now, and still couldn't be happier. No complaints at all!
---------------------
LAST UPDATE:
It's been over a month now, and both machines are running PERFECTLY. I am VERY HAPPY. Meanwhile, I located the Ohio BBB website. Check out what is said about ACT Online Store (copy and paste this URL in your browser:
http://www.cleveland.bbb.org/nis/newsearch2.asp?ID=1&strBCode=03120000&ComID=0312000039001106&ComName=ACT+Online+Store
This review was modified by
dpacailler on April 15 2003 07:57:28 AM
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posted Jun-25-2004 
posted Mar-13-2003 
This review was modified by 
![Share](javascript:share_rating({"review_body":"The power supply in my child\u0027s computer died, so I ordered a power supply from turboled because of the great prices. Unknown to me, my wife ordered the same power supply from turboled making two exact orders for the same exact product. I sent an email to service@turboled.com right away explaining the situation, and asked that the duplicate order be canceled. Turboled canceled the dup order without a problem, and I promtly received one power supply from the original order. However, I still have not received a credit to my credit card for the dup order. I have been put off for four weeks now, and given lame, empty excuses why my account has not been credited. THIS IS UNACCEPTABLE! I would not order from this company again, and would advise ALL to make sure what you order is what you want because this firm will steal your money.","link":"http:\/\/www.resellerratings.com\/store\/TurboLed\/comment\/148055#comment148055","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TurboLed.jpg","store_name":"TurboLed.com (formerly upgradecenterinc.com)","username":"dpacailler","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just ordered two bare bones systems from ActOnline Store and I\u0027ve had some trouble already - and I haven\u0027t even received my order yet! The day I ordered, I received a confirmation, OK, good so far. The next day, I received an email stating that there was a problem with my address from my credit card issuer. I called my bank multiple times, and they assured me that my address in their system was correct. After calling so-called \u0022tech support\u0022 at ACT (and hung up on three times by a RUDE support person), I finally got an email stating that they verified my address and my order is being processed. Now, after reading all these horror stories, I\u0027m REALLY upset! I asked tech support when my order was going to be shipped, and I was told to go online and read their shipping FAQs. I have a sick feeling in my stomach, more is sure to go wrong...<br><br>ORDER:<br> * ECS K7S5A Pro Socket A SDR\/DDR Retail Box <br> * AMD Duron\u2122 1.3GHz Socket A OEM <br> * Socket A Cooling Fan w\/Heatsink <br> * 32AW SRS Sound <br> * 10\/100Base T Network Card <br> * ATX Deluxe MidTower 300W P.S. <br><br>------------------------<br>UPDATE:<br>I received an email today that my order was shipped. I rec\u0027d a tracking number, but at the moment, I can\u0027t pull it up at the UPS webpage. UPS probably does not pickup packages until the evening, so I\u0027ll give them the benefit of the doubt. <br>-----------------------------------<br>UPDATE:<br>The UPS tracking number is good, the package should be at my door on 03.20.03. Will post an update when it\u0027s out of the box.<br>-----------------------------------<br>UPDATE:<br>I received the shipment yesterday, and I must say that I am VERY SATISFIED, believe it or not! My order of two bare bones systems was meticulously packed, and included all original boxes. I installed my own memory, hard drive, floppy, video card, and CD-ROM on both machines, installed WinME, and they booted up and ran perfectly! I am AMAZED, because all these negitive postings were worrying me. I am absolutly satisfited with the products I received; and I am especially satisfied with the price, although I still feel that customer service needs much improvement! I will run the machines for a week, and make another update.<br>---------------------<br>UPDATE:<br>I\u0027ve been running both machines for about a week now, and still couldn\u0027t be happier. No complaints at all!<br>---------------------<br>LAST UPDATE:<br>It\u0027s been over a month now, and both machines are running PERFECTLY. I am VERY HAPPY. Meanwhile, I located the Ohio BBB website. Check out what is said about ACT Online Store (copy and paste this URL in your browser:<br>http:\/\/www.cleveland.bbb.org\/nis\/newsearch2.asp?ID=1&strBCode=03120000&ComID=0312000039001106&ComName=ACT+Online+Store","link":"http:\/\/www.resellerratings.com\/store\/Act_Online_Store\/comment\/69812#comment69812","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Act_Online_Store.jpg","store_name":"Act Online Store","username":"dpacailler","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just ordered two bare bones systems from ActOnline Store (a company synonymous with ProNet) and I\u0027ve had some trouble already - and I haven\u0027t even received my order yet! The day I ordered, I received a confirmation, OK, good so far. The next day, I received an email stating that there was a problem with my address from my credit card issuer. I called my bank multiple times, and they assured me that my address in their system was correct. After calling so-called \u0022tech support\u0022 at ACT (and hung up on three times by a RUDE support person), I finally got an email stating that they verified my address and my order is being processed. Now, after reading all these horror stories, I\u0027m REALLY upset! I asked tech support when my order was going to be shipped, and I was told to go online and read their shipping FAQs. I have a sick feeling in my stomach, more is sure to go wrong...<br><br>ORDER:<br> * ECS K7S5A Pro Socket A SDR\/DDR Retail Box <br> * AMD Duron\u2122 1.3GHz Socket A OEM <br> * Socket A Cooling Fan w\/Heatsink <br> * 32AW SRS Sound <br> * 10\/100Base T Network Card <br> * ATX Deluxe MidTower 300W P.S. <br><br>------------------------<br>UPDATE:<br>I received an email today that my order was shipped. I rec\u0027d a tracking number, but at the moment, I can\u0027t pull it up at the UPS webpage. UPS probably does not pickup packages until the evening, so I\u0027ll give them the benefit of the doubt. <br>-----------------------------------<br>UPDATE:<br>The UPS tracking number is good, the package should be at my door on 03.20.03. Will post an update when it\u0027s out of the box.<br>-----------------------------------<br>UPDATE:<br>I received the shipment yesterday, and I must say that I am VERY SATISFIED, believe it or not! My order of two bare bones systems was meticulously packed, and included all original boxes. I installed my own memory, hard drive, floppy, video card, and CD-ROM on both machines, installed WinME, and they booted up and ran perfectly! I am AMAZED, because all these negitive postings were worrying me. I am absolutly satisfited with the products I received; and I am especially satisfied with the price, although I still feel that customer service needs much improvement! I will run the machines for a week, and make another update.","link":"http:\/\/www.resellerratings.com\/store\/pronet\/comment\/69806#comment69806","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pronet.jpg","store_name":"pronet","username":"dpacailler","rating":"4"}, "single");){kind=link}