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  • Rating 4/10

    I was very pleased with the price, and with the quality, reviews and reputation of the dishwasher make and model, and with the ease of ordering, and with the courteous staff. But there were many errors with the delivery arrangements. I called the office to arrange delivery, taking time off work to be present, but then the truck didn't come. Then I got a call from the driver asking where I was; turns out he'd been told a different time than what I arranged with the office. This happened so many times that I ended up driving 60 miles to pick it up myself (actually, my neighbor drove me in his SUV). But the product was worth it. I'm sorry I can't give a better review. I hope things have improved in their warehouse/delivery system.

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  • Rating 10/10

    Price for this tire was the best I could find, ordering was as simple as could be, delivery was quicker than promised. What more can you ask for?

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  • Rating 2/10

    Ordered an item awhile back (just now saw this site and thought it worth reporting my experience) and after weeks dragging into months of emails from Bill saying it was on backorder, then eventually no response at all, I investigated their reputation with the BBB, followed by contact with the New York Attorney General. Case # 2009-820833. In the end, the AG wrote: "We have presented your complaint to the company. Unfortunately, despite our repeated efforts to obtain a statement of their position, they have failed to respond. I regret that we will not be able to assist you further..." Previous correspondence from them indicated this was by no means their first complaint regarding this company. Never did get a refund from Old Bike Barn. Wells Fargo took the loss and credited my card. I can only hope that Bill has changed his management policies since my experience.

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