5/5
posted Oct-27-2008
BOTTOM LINE: Hypersonic PC's customer service WILL make things right, no matter what it takes.
III. This three-part story has a happy ending, and I owe it all to Alessandro.
Hypersonic's representative, Alessandro, contacted me before I even had the chance to call the company Monday morning. He was beyond horrified at the "bad" hard drive situation, and went to work at once to make things right.
To that end, Hypersonic is sending me a replacement drive - one that happens to be an upgrade, which is something I certainly did not expect - as well as replacement RAM.
Hypersonic's customer service has definitely lived up to its reputation. At this point, I can say with confidence that if there is a problem, the customer service folks WILL get it taken care of. Happy endings all aroung.
II. The Nasty Surprise
The computer they sent me died, and here is the reason why:
http://www.flickr.com/photos/doortoriver/3371119105/
The hard drive - which THEY labelled BAD - quit without warning. That is Hypersonic's own sticker on the bottom of the hard drive. Not only that, but I only realized after taking it out that the drive is supposed to be 200 GB. I have a max of 111 because Hypersonic permanently disabled the bad sectors. I am, to put it mildly, very disappointed.
I. The Beginning of the Story
I am a Hypersonic customer since 2006, and I am very satisfied.
I won't lie; it took a while to get there. There was a period in Hypersonic's history in which its customer service fell far short of its original goals. However, I can say that since the buyout by OCZ, everything has changed for the better.
In my case, my Aviator AX9 is on its last legs. It was sent in for repair twice, but each time it came back in WORSE condition than before. I was frustrated, confused, and honestly about to call it a loss and switch to Dell; then I managed to get hold of Brian.
Brian actually listened to what I had to say. He honored the warranty I'd purchased and has guaranteed that I will be finally getting a decent replacement for my very dead laptop.
Hypersonic went through a rough period, but that's over now. It's a good company with a good staff - Brian is proof of that.
This review was modified by
doortoriver on March 26 2009 09:16:35 AM
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![Share](javascript:share_rating({"review_body":"BOTTOM LINE: Hypersonic PC\u0027s customer service WILL make things right, no matter what it takes.<br><br>III. This three-part story has a happy ending, and I owe it all to Alessandro.<br><br>Hypersonic\u0027s representative, Alessandro, contacted me before I even had the chance to call the company Monday morning. He was beyond horrified at the \u0022bad\u0022 hard drive situation, and went to work at once to make things right.<br><br>To that end, Hypersonic is sending me a replacement drive - one that happens to be an upgrade, which is something I certainly did not expect - as well as replacement RAM.<br><br>Hypersonic\u0027s customer service has definitely lived up to its reputation. At this point, I can say with confidence that if there is a problem, the customer service folks WILL get it taken care of. Happy endings all aroung. <br><br>II. The Nasty Surprise<br><br>The computer they sent me died, and here is the reason why:<br><br>http:\/\/www.flickr.com\/photos\/doortoriver\/3371119105\/<br><br>The hard drive - which THEY labelled BAD - quit without warning. That is Hypersonic\u0027s own sticker on the bottom of the hard drive. Not only that, but I only realized after taking it out that the drive is supposed to be 200 GB. I have a max of 111 because Hypersonic permanently disabled the bad sectors. I am, to put it mildly, very disappointed.<br><br>I. The Beginning of the Story<br><br>I am a Hypersonic customer since 2006, and I am very satisfied.<br><br>I won\u0027t lie; it took a while to get there. There was a period in Hypersonic\u0027s history in which its customer service fell far short of its original goals. However, I can say that since the buyout by OCZ, everything has changed for the better.<br><br>In my case, my Aviator AX9 is on its last legs. It was sent in for repair twice, but each time it came back in WORSE condition than before. I was frustrated, confused, and honestly about to call it a loss and switch to Dell; then I managed to get hold of Brian.<br><br>Brian actually listened to what I had to say. He honored the warranty I\u0027d purchased and has guaranteed that I will be finally getting a decent replacement for my very dead laptop.<br><br>Hypersonic went through a rough period, but that\u0027s over now. It\u0027s a good company with a good staff - Brian is proof of that. ","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/415470#comment415470","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"doortoriver","rating":"5"}, "single");){kind=link}