5/5

posted Dec-29-2008

To be honest I was concerned about buying a camera for a New York Company. But I relied on this website when deciding on who to do business with. I had received the best price from B&H for an Olympus 570uz, of all the reputable online sites I visited. I received the camera when they said I would, and all items with it appears to be new and authentic. There are so many knock-outs out there you really have to be careful.
The customer service was available after a 7 minute wait and answered the questions I had.
Before I discovered this site I did business with other online sellers and when I tried to contact customer service, they either didn't exist or I got a answering machine and never got a call back. B&H has a good customer service that was available to me when I needed them.
Good Job and keep up the good work! Will consider you for my next purchase.

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5/5

posted Nov-05-2007

These guys are a 10 in my book. Ordered a pioneer 5030FD on 10-22-2007. It was at my door on 10-29-2007 only because the typist ordered a 6030FD by mistake, but it was caught in time. I placed my order with Doug and every time I called his partner Dave was well aware of of my order.There was no excessive time on hold or trying to get a hold of the right person. You can feel at ease ordering a big ticket item from Satellite and sound. Great company to deal with and good prices too.

This review was modified by donbecky on November 05 2007 04:01:52 PM

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1/5

posted Nov-02-2007

This is among the worst online store I've ever dealt with. I received confirmation for item I purchased 0n 10-8-2007 that item was being sent. on 10-17- 2007 after 5 attempts to call them failed (I too got the voice mail with a full mailbox)and email arrived stating the part will ship within 3 days. Got the part on 10-30-2007. that is 22 days after they said the part would ship. Now the part is defective and I emailed them again on 11-01-2007 asking for and RMA so far they have not responded.I would advise anyone to avoid doing business with this company.Jepago or HSM CONSULTING should in my opinion be investigated.Update: got a response from customer service that instructed me to login and return item. That is impossible because the user name and password the gave me is not valid.It just keeps getting worse.Emailed them back but they never responded (11-19-2007)What a bogus company they are.Decided to trash the item I bought from them and buy another one elsewhere. Buyer Beware!!!!

This review was modified by donbecky on November 19 2007 01:24:50 PM

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