5/5

posted Mar-17-2011

Below is my initial review based on a purchase experience in January of 2011. At the time I wrote the review I gave them a 2 star rating overall. I am revising that to a 5 star rating for the following reasons.

After posting the review I was contacted by All4Cellular and they gave me a very satisfactory explanation to the problem I had with them. They stated that they "do" sell only new merchandise unless specifically stated, but they had a problem with a vendor in early 2011 that was providing them with refurbished merchandise. Once it came to their attention they took corrective measures, but unfortunately I was one of the victims of the problem.

So why am I now giving them a 5 star rating? First (and as stated in my initial review) their customer service was excellent. This is uncommon for a company that is trying to cheat customers. It struck me as odd, but I didn't have the explanation as to why I got the used product. (If I had I probably would not have rated them so low). If they were an unscrupulous vendor then I would have had to fight with them to get a replacement or refund. This was not the case. In fact they did so exceptionally fast. Second, they went out of their way to contact to protect their reputation by first calling and when they couldn't reach me, they sent an email. Based on that I am willing to give them a second chance. After all customer service is the most important factor and they have surpassed the 5 star rating in that regard. I'm leaving the initial review below for explanation purposes and I see no reason not to deal with them in the future.

Initial Review:
I must say up front that All4Cellular did try a replacement quickly and did credit my account very quickly when I asked for a refund. Unfortunately the product I purchased, in my opinion was used, as was the replacement. I bought a BlueAnt Q2 Bluetooth headset for my cell phone. I actually bought it from Buy.com, but evidently they use All4Cellular as a third party vendor. Also Buy.com stated that all refunds/replacements etc. had to be handled through All4Cellular. When I received it on the sides of the box where the clear seals were, it was quite evident that someone had scratched the seals off and placed news ones on. After opening it there was lint on the felt back that holds the product. Inside the container the cardboard was frayed as though it had been opened and closed more than once. In setting up the headset it kept saying that it's pair memory was full. I called BlueAnt support who confirmed that it had been used; otherwise the pairing memory would not be full. I contacted All4Cellular who promptly sent a replacement (without charging my account or any other security for the second unit). The second one looked a little better although the side seals were in the same condition. It also had a full pairing memory. I asked for a refund and they credited me right away. My feelings are that they are selling either used or refurbished as new.

This review was modified by don1947 on March 17 2011 11:33:34 AM

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1/5

posted Jan-28-2009

Purchased Action Replay for my grandson as a Christmas gift. On Christmas day, my son said he felt it was too old for him and was also the wrong version for the game they had. I immediately went back to Amazon to return it and was directed to Beach Audio's website where I found out that it was excluded from being re-fundable. I contacted both Amazon and Beach Audio. I complained that they should have noted in the description that I could not return and thus I would not have purchased it. Amazon responded immediately. Beach Audio responded the next day and agreed to allow the refund. I immediately sent it back. They never acknowledged receipt until I contacted them. It took 14 days from the day they received it to get a refund and that was only after I emailed them. They claimed they had to check the package to make sure it wasn't opened (which it was not). Finally after not hearing from them I emailed and asked how long it took to look at an un-opened box. It was only then that I received and email granting the refund. I will never purchase from them again! Unacceptable service.

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5/5

posted Jan-19-2009

As a RC Hobbier I have researched and used most of the major vendors. A Main Hobbies.com has the largest selection and usually have all of it in stock. Ordering is easy. Delivery is fast and shipping are as reasonable as any. They even offer gift vouchers so I put them on my Christmas list as well. Returns are handled quickly and efficiently. I would recommend them to anyone.

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1/5

posted Jan-01-2009

I helped my friend find a site to purchase software (in this case, MS Office Pro 2003). She ordered it and received it. We tried to install it (I'm quite computer savvy) and it would not install. I tried on two other computers with no luck. She called the seller and they said to email support who sent her another disk. Same thing...tried on all three PC's and it wouldn't install. She called them again, but got voicemail. She left a message to call her back and explained the problem. No call so she emailed support again. No reply so she called back and this time no answer or voicemail. She and I have been trying for the past two weeks with no luck. She disputed the charge on her credit card. They also could not reach them. STAY AWAY FROM oem2go.com or OEM 4 Sale Software. They are crooks.

This review was modified by don1947 on January 01 2009 08:11:24 AM

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5/5

posted Mar-15-2008

I have ordered minor products from PROVANTAGE Corp before, but nothing expensive. I had good luck in the past, but I still researched their reputation before placing this order. On your site I noticed some dissatisfied, but mostly satisfied. Important to note that: I am not affiliated with their company. I AM A REAL CUSTOMER. I wanted to purchase (2) Sony HDR-HC9 Camcorders. Their price was very good. Having purchased a Sony Digital camera last year from another vendor in which case I had a bad experience, I made sure I did my homework. Sony sells USA Versions Only to be sold in the USA, but some vendors will order the Japanese version and sell them at a cut rate price. Consequently you should ALWAYS call the vendor and verify what you are getting. They have a Europeon plug and Japanese markings. That is what happened when I bought the digital camera and I had a lot of trouble getting my refund. When I purchased the camcorders I called PROVANTAGE (I called the vendor on the digital camera as well, but he lied to me). Adam at PROVANTAGE asured me it was the USA verion. He also DID NOT try to sell me a bunch of extras that I didn't want like cleaning kits, etc. I told him I needed them this week so I must know if he has them in stock. He was up front with me telling me that they would be coming from another state, but that they were in stock. I paid for 2nd day air and got them just as they promised. He was very friendly, but during the transaction he made a couple typos on my address. On top of that, I made the mistake of using my American Express card and sometimes AMEX will decline an electronic order for no reason. It may be the way the vendor types it in. I only have that problem with AMEX. (No reason, the card is good. It's just a glitch with AMEX) He immediately emailed me and I called back with a different card. He isn't allowed to change cards on an order so he transferred me to customer care. I only had to wait 30 seconds and a nice girl made the changes and confirmed it both verbally and via email. I then had to email Adam back about the typos. He handled them quickly and confirmed that as well. I got a tracking number via email AND they also emailed me (or possibly the shipper did) that the order was delivered. As I said, I received them in 2 days. GOOD JOB, PROVANTAGE. Very pleased.

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1/5

posted Mar-23-2006

I searched the internet for a Sony Cybershot DSC-T9 digital camera and found it at RadioActiveDeals.com. Being fully aware that some vendors import the Japanese version, I called this vendor and was very specific when I asked if 1) "Was it New, not Refurbished", 2) "Was it the American version with the American plug". I was told yes on both counts. Their site showed a Silver camera and, no where did it mention that they would send a different color. I placed the order and instead of an order confirmation, I received an email asking that I call them regarding my order. When I did, the sales rep (Tim at Ext. 142) began a super high pressure sell to get me to buy other accessories. I refused on all, but after asking me twice about an extended warranty, I again was very specific when I asked if it was an actual Sony warranty or a third party company. He told me it was directly from Sony. I then asked (again) if the camera was the American version. I was told yes again so let him alter the order to include the warranty. I even paid for expedited delivery. When I received the package I found that 1)"The camera was black, not silver", 2) "The camera was the Japanese version with an American adapter for the plug", 3) The box was not sealed, & 4) The warranty was a Third Party company warranty.

I called Tim back the next day and told him I wanted to return the order for a complete refund to my credit card. He began to argue and make excuses regarding the version and the warranty. Finally he got mad and told me he wouldn't talk to me anymore. Then he transferred me to Customer Service (Jason Ext. 202). He tried to talk me out of the return, but quickly changed his approach when he determined that I was upset. I specifically asked for a complete refund with no restocking fees, etc as stated in their return policy. I told him the sales rep lied to me and deceived me and I was calling my credit card company to dispute the charge. He agreed to give me a full refund and emailed me return instructions with an RMA number. I immediately packaged the order up and drove it to FEDEX. That was on Feb 1, 2006. on Feb 9th I received an email that they issued a credit. From that point on I kept checking my credit card balance, but no credit showed up. I finally called them and they said they didn't know what to tell me, but the had issued the credit. I called my credit card company who said that evidently they did not issue it or they would have it, but they had to give the vendor 30 days to comply. I got a letter on Feb 28th from my credit card company stating that they had just received the credit.

This is by far the worst and most crooked company I have ever dealt with. I don't say this lightly. I have been making on-line purchases for years and on a regular basis, but RadioActiveDeals.com are liars and crooks. If you don't want to get cheated, I urge you not to buy from them. You should also be very careful as they have a number is web sites under different names, but it is evident that they are the same company.

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