“Horrible, just horrible. I wanted to use a $5 off $10 purchase coupon, and another coupon that gives a free keyboard, mouse, and speakers for orders over $10. I buy a bunch of USB cables over $10, everything looks okay until after I hit the confirmation button. My free items disappeared, so I emailed customer service 30 minutes after I made the order. I never received a reply at all, and CSO approved and charged the order. Then I sent another email to get a refund. This time they repsonded after several days on 2/24/04. They said they would refund my money in 10-15 business days because "we have had an innumerable amount of orders over the last two weeks because of our great prices and latest move that it has delayed us quite a bit!", which is B.S. Today is 3/22/04, and I still have not received my refund. I am going to contact them one more time and if I don't get my refund, I'll send a complaint to the BBB or FTC.
Update: They refunded my money on 4/14/04 after I submitted a complaint to the BBB sometime during the end of March. I won't be ordering (online at least) from them again though.”
“I ordered a Vantec Iceberq VGA & Chipeset cooling kit, some DVI to CRT connectors, and S-video to composite connectors at some pretty cheap prices because the items were on clearance. I received the package in five days from the order date, probably because I live nearby. Shipping is very expensive at $7, but the items I purchased were cheap, so it balanced out. I didn't have any problems, I'll probably do business again to buy small items if it is on sale.”
“I bought a $10 computer case, a Turbo Link 350W PSU, and a $10 heatsink. The side of the case was dented when the package arrived, but I didn't care about a $10 case. The power supply and heatsink continue to work as of August 16. I'd order from them again.”
“I bought a USB mouse, audio cables, and wrist pads. They shipped it very quickly. On a previous order, I bought a laptop network card. It was shipped with a broken dongle, so they sent a replacement for free. I would buy again if the price is right.”