5/5

posted May-19-2011

You never really know how good a vendor is until something goes wrong. Memory America really proved that they are a first rate organization on my first order.

Luck would have it that one of the DIMM modules I ordered was defective. Happens to any vendor when you order enough modules. The difference with Memory America is I sent a single e-mail with a description of the problem and what I did to debug the problem. The reply e-mail notified me that replacement modules were on there with free return postage for the defective modules. I had the replacement module in my hands in two days. Not only did Memory America send one module, but they sent two replacement modules. Luck would have it that one of the other modules that came with the first shipment was intermittently functioning as well, so this second module came in very handy.

Amazing customer service. No hours waiting on hold for a representative. No silly debug script to run through over the phone. No need to give a credit card number for advanced replacement.

Even the best of merchants will occasionally have defective merchandise - what separates the mundane merchant from a superb one is how they react when this occurs. On that regard Memory America is amont the best.

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