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| Member Since | 18-Jan-12 |
| Last visit | First visit! |
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| Velocity Micro |  |
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| Velocity Micro |  |
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posted Jan-18-2012 
![Share](javascript:share_rating({"review_body":"DO NOT BUY THEIR PRODUCT. SUPERVISOR DAVE IN TECH SUPPORT RUDEST MAN I HAVE EVER SPOKEN TO. THEY MAKE PROMISES THEY DONT KEEP. TABLETS ARE JUNK. THEY DO NOT HAVE GOOD CUSTOMER SERVICE. TECH BRIAN HAS PERSONALITY OF A PET ROCK. I AM STUCK WITH A PAPER WEIGHT THAT IS STILL IN WARRANTY.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/1170517#comment1170517","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"dkeeler87124","rating":"1"}, "single");){kind=link}
“dkeeler87124:
We are anxiously awaiting the arrival of your second tablet for RMA replacement. You have 40 days left in your 90-day warranty of your refurbished tablet. Please do not wait too long to send it in to us!
On your first RMA with your first tablet, we paid for inbound shipping even though you were not entitled to it. I am sorry, but we cannot do the same on the second tablet. I know that you spoke with a technician that mentioned a return label (no idea who Brian is), but no promise was made to you other than to abide by our warranty, which we strive to do to our mutual benefit.
Will you please send in your tablet ASAP so that we can replace it for you?
Thanks,
Dave, Cruz Team
dkeeler87124:
Since our last communication, we have received, replaced, and returned your Cruz unit and hope it serves you well.
Dave, Cruz Team”