3/5

posted Jun-30-2011

I ordered a light stand and it was packaged so poorly that the plastic brackets were broken and rendered the stand unusable. I called them up as soon as i received it and in short, they shipped a new replacement and said to discard the broken one. This was due to poor packaging, you could hear everything banging around in the box as it was delivered. I placed a seperate order a week later, and thankfully the dj laser light wasn't broken, but with such a fragile item you would think they would add a little more packing material. Someone needs to speak with whoever is in shipping and have them do a better job. The CSR was nice and shipping times were good though.

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4/5

posted Jun-30-2011

***Update 7/19/11*** This issue has been personally handled bby Kobe Cohen from Abe's of main. He explained to me that this is an extremely rare occurance and Abe's of main has most of it's stock ready in warehouses. I understand that there can be hiccups and not every order would be perfect. I appreciate his time and attention to the matter. I would give them another shot if they have what i need for a good price.***

I found a DJ Laser for the going price, with free shipping and no tax since i am in NY i figured, i would order it on friday and definitely have it by the following weekend. 5 days later i had no update on my order and called a representative of Abe's of Maine who told me that my item was shipping from the manufacturer, and he would give me a call by the end of the day with a tracking number. I did not know this when i ordered the item. Never hearing back from abe's of maine, i took it upon myself to call Chauvet lighting and they were able to get the the tracking number. Now i found out the item won't arrive until 7/5, 11 days after i placed the order for an item from a company that is one state away. The website said the item is available and i ordered thinking i would get it quickly. No one contacted me nor did it say on the item page that it would ship from Florida, not New Jersey and not even in a timely fashion. I do a lot of business online, ordering and shipping all over the country, and this is not how it should have been handled. I expected way more. I had so many other options to order it and have it sooner. Shame on Abe's of Maine.

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5/5

posted Feb-08-2008

Despite the negative reviews i decided to try out my luck with them with a $9 order for a couple hdmi cables. I ordered on jan 29th, got the confirmation email, but the status page on the website looks just like the invoice and didn't provide any shipping status. I emailed them and they replied within a couple hours with the usps tr # (i then saw in my junk mail box that i actually did have an email from them). The package arrived on Feb 6 from california (coast to coast). So it actually was a good experience and a great price. Their website could be a little more user-friendly as far as order status.

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5/5

posted Jan-10-2008

This was my first order with them for an nvidia video card. I thought it would take a while to get here, but i was surprised to get it so quickly. I ordered on a Friday, got the call to enter the code on the website (check your email right after you order for a 4-digit code to enter). On Monday evening, i got the email with a fedex tracking number, and from west coast to east coast, it was delivered on wednesday. Overall it was a great experience and i would look to them for future orders if the price is right.

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1/5

posted Jan-07-2008

Another "victim" of the now infamous msi 8800gt scandal. I Placed my order 11/24/07 with a ship date of 12/10 that never happened. Everytime the ship date arrived, they delayed another week. This went on for a few weeks, until the other day i logged in to check the status and it was cancelled. No email, no notification or anything. I was chatting with tech support twice, and they did not do a damn thing for me. I got a few different answers and was basically told, sorry, you're out of luck. I didn't think ordering from them would be like a lottery to get the item or not. I've ordered from them in the past without incident, but this will most likely be the last time i ever order from them. Absolutley dishonorable service and very unprofessional conduct by such a large company. Oh and by the way, all the indian tech support SUCKS!!

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5/5

posted Nov-02-2004

This was my first order with newegg, i never ordered from them because the timing never worked out that they had something i needed. They have great reviews everywhere, and i expected that service from them. So i wasn't hesitant at all to order from them. I ordered a 400w power supply, and i received the wrong model, a 330w model. The packing slip says the right model but it seems the packing slip wasn't checked against what was in the box. I called them and got an rma, but for a 3 week turnaround time, it's not even worth it for me to send this back. It was just the principal and a mistake was made, but it might hamper me the next time i might go to order from them.

Update--11/12/04
Shortly after posting this review, newegg saw that i wasn't completely satisfied and called my house. William was very helpful and really concerned that i am 100% satisfied with my newegg experience and offered me 2 options to compensate for the error. This was the first time a company that i have dealt with took the time to personally call me to resolve the issue. I will remove any doubts i might have had about newegg and will they definitely get an A+ in my book for customer satisfaction after how well this was handled. Thank you and keep up the good work! A happy customer is a repeat customer.

**UPDATE**

I Have since ordered many times from newegg, and everytime i order, they just make their standing as the best company i have dealt with more clear. I have 2 orders just in the past week and i am 100% confident, that i will receive them in a timely matter, and they will make any effort to make sure i am happy with it. Unless they do otherwise, this is the first place i will check for any technology needs.

This review was modified by djrob323 on November 27 2007 08:10:43 AM

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5/5

posted Apr-19-2004

I ordered an external hard drive enclosure. The order went through quickly and they shipped out the next day. Their prices are not the lowest in the world, but it was the lowest i found for my particular item. I got the item as expected, installed it and am quite happy with my purchase. I would definitely recommend them. If the price is right, you can trust them.

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5/5

posted Jan-22-2004

I have been ordering from this company since their name was googlegear.com. My most recent order from zipzoomfly.com was about 2 months ago for a video card. The ordering process goes along smooth, you get everything you'd expect from an online company. They have even revamped and imroved the website recently and it is a bit more easily navigated now. The only thing i don't like is that everything they ship comes from California. It would help if they had distribution centers around the country like a certain other company that doesn't sell any new eggs. Overall, a good company to do business with, just be prepared to wait if you live on the east coast for shipping.

This review was modified by djrob323 on November 27 2007 08:17:17 AM

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5/5

posted Jan-11-2004

After searching the internet for some logitech z-5300 speakers, i found them at this website for a good price, and got free shipping on top of it. I placed my order right then and there (about 12:30 am). The order was shipped the next day and i got it as expected, only 3 days later. I love the speakers and am using them right now. computers4sure did me right with this one.

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5/5

posted Nov-24-2003

This was my first time ordering from Z-buy.com and i have to say, it probably won't be my last. Everything was perfect from beginning to end and i can't believe how well packed the memory was. I got an email when i placed my order, when it shipped and a few days later to make sure i received it. That's the way business should be done. Thank you.

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5/5

posted Nov-20-2002

I ordered a 512mb stick of pc133 sdram. They were helpful on the phone and the website was easy to shop on. They shipped via UPS ground for free and even sent it out on the same day that i ordered. If you need memory, this is a good place to buy it from.

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5/5

posted Nov-20-2002

I ordered one stick of pc3200 ddr-sdram. It was one of the lowest prices on pricewatch, but i checked their rating here first. Although it wasn't the greatest (5.94 out of 10) i decided to give them a try. After i made the order, i got a confirmation email and later on that day, i got the tracking number. They shipped it the same day. The memory came in the timeframe expected via UPS ground and it works fine. I would recommend them and would look to them for a future purchase.

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1/5

posted Nov-11-2002

Just like many people, i ordered the pc2700 ddr ram, except that i didn't get pc2100 that didn't overclock to 2700, i never got anything. They (as you probably know) have been shipping free via usps for a period of time and the order never made it to me through the mail. So i called them up and placed a missing product report form through the website, and called them back and i was told by Leo that someone would call me within the next 5-days. I told him that i wanted a full refund and i do not want them to try to take out any restocking fee, and he told me none would be taken out. So, i am just another victim and waiting for my money. If i do not receive it, i will dispute through my credit card to get my money back.

The only reason i ordered from them, is because i had ordered from them earlier this year for pc2700ddr ram and a hard drive, and both have worked perfectly fine. I knew about resellerratings.com, but didn't think i would have to check since i have previously ordered from buyaib without problems. Well, from now on, before EVERY order, i suggest everyone check up on here first. I know i will. I'll update this if i ever get my refund from them.

This review was modified by djrob323 on November 12 2002 01:27:29 PM

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5/5

posted Nov-05-2002

The numbers speak for themselves. They don't have a 9.70 for nothing. I had ordered from this company about 2 years ago and had good service. I just found a couple items i needed to order from them again, and after double checking their rating here, i didn't hesitate to order again, and neither should you. I placed my order on a monday, around noon for an athlon xp2500 processor and a thermaltake xaser bag to carry my pc. Their prices on both of the items were the lowest i was able to find and they had free shipping for the processor and just $5.90 for the bag. I had ordered on monday hoping to get them by friday, but by tuesday evening, i saw it hadn't shipped yet. So i sent them an email concerning this and how i needed to have it by friday. They apparantly "heard" me and when i checked the fedex status i saw my shipping was upgraded to fed-ex 2-day, for free. I was pleased and glad they had done that for me, so i have nothing but praise for them. I got my package on friday and it was perfect. By the way, any email i had sent them was read and replied to very shortly after. They definitely have my business if the price is right.
Thanks Monarch!

This review was modified by djrob323 on January 11 2004 06:40:54 PM

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5/5

posted Nov-05-2002

I ordered from them, 2 enermax cases, 2 sets of rouncd cables, 2 thermalright heatsinks and 2 80 mm fans to go along with the heatsinks. I have to thank Barry for helping me. Two days after i made my order, i realized that the enermax cases did not come with power supplies. Some people said they were a little slow to ship out, but for this, i was thankful. My order was still there waiting to be picked up by FedEx, I explained to Barry that I thought there was a power supply with the case because they had the same price as other websites that did include the ps. Without me saying anything, he asked if i wanted to cancel the cases (which was on my mind actually), then he offered to match the price of a competitor. All in all, he gave me two 300 watt ps's for no charge to match others' prices. I thought this was great, and defitely praise him for that exceptional service. Overall, this was a great experience. Two minor cons to this order.
1. There was no invoice/packing slip with my shipment.
2. Both of the cases had a small dent in the corner (nothing to send it back over, but i think they should inspect them a little more carefully). I would recommend and consider them for future purchases.

This review was modified by djrob323 on November 05 2002 08:03:36 PM

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