1/5

posted Nov-20-2008

This has got to be the most pathetic excuse for a retailer I have ever used. They don't answer their phones. They can't tell you if or when an item will be shipped. And then, when you cancel your order, they charge you more than the invoice and only offer a partial refund. This wouldn't be a big deal except that I am talking about 2 19" racks that cost almost $1000 apiece.

Try calling them. If you do get someone (must have thought it was a personal call), they tell you it's the wrong department. I called them for 30 minutes today, after they were supposed to be open. Of course as usual, nobody answered. To make matters worse, the credit card company I used (that would be Citibank) says there is nothing they can do.

So, these folks can charge me more than the invoice and only return a portion of that for no merchandise and other than going to California, there is nothing I can do.

Look elsewhere. You have been warned.

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