We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

No Avatar

djassoc

sort by store, date, rating, likes

Rating 10/10
5/5

Excellent customer service.

Today when I received a very confusing email message about my account at Newegg. When I tried to open a Chat I waited for 5 minutes before terminating the connection. On the subsequent survey I was less than charitable in my review of the session and left in the comments why I was trying to chat.

Much to my surprise I received a telephone call from Regina T., a customer agent at Newegg. After some very brief introductory remarks Regina explained to me in great detail exactly what caused the problem I described in my Chat termination comment. Her excellent explanation more than resolved the issue for me and I expressed to her that she turned my opinion of Newegg customer service from a off the chart negative to an excellent positive.

Newegg! Hire some more Regina T's. and you will probably see your customer service rating go beyond the rating of 10.


Reviewer Stats

1

Reviews

0

Useful Reviews

djassoc's favorite stores

  Newegg.com (USA) Rating 10/10

djassoc's Stores Reviewed

  Newegg.com (USA) Rating 10/10

djassoc's Least Liked Stores

No stores disliked ...