5/5

posted Feb-26-2009

After I was stung by Digital Graphics Resources (see my review at this site) I found this store online. The Wacom Cintiq 21UX was advertised for $1,879.99 - $119 below MSRP - one of the lowest I've found. Shipping cost was reasonable at $23.32.

The credit card payment didn't go through because of a problem with the billing address on file with the card company (no fault of Just4Electronics). They were very helpful in resolving the problem. I received the tracking info at once. In fact, when I called the store to see if it was actually ship, I was told that the item had already been delivered, that the doorman (gave me the name of the doorman) had signed for it; that I was able to pick it up downstairs.

It was such a pleasure doing business with this store. I'll definitely be going back for more!

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1/5

posted Feb-18-2009

If it's too good to be true, it probably is.

I ordered a Wacom Cintiq 21UX on December 31, 2008. The price was excellent at $1,859.96, $140 below MSRP. The delivery time was "approximately 2 weeks."

On January 2, 2009 I received a signature form to fill out. I filled it in and sent it back the same day.

On January 21, 3 weeks after the order was placed, I emailed them requesting a status. No response.

On January 26, I called them. I was told that due to "weather problems" the shipment was delayed but I can expect delivery in 2 - 3 days. This phone conversation was followed up by email from DGR stating that if it cannot be shipped within a week, I will receive a full refund. Quite different from what I was told over the phone.

On February 9, I called again. I was told that the lady I spoke to on January 26 was no longer with the company. I asked to speak to a supervisor. This lady didn't know who her supervisor was but she would inform the Product Manager that I called. I ased for the Product Manager's name. Again, she didn't know. She promised that I will receive a call from the Product Manager within 24 hours. No phone call. Instead I received an email stating that they will let me know when the "backorder will lift" and that I could cancel the order if I didn't want to wait any longer. So, the weather wasn't the cause of the after all. I asked that they respond in earnest; an explantion for the delay; that, after holding on to my funds for over 6 weeks, I would expect a reasonable amount of interest (what my credit card company charges) if the order was to be cancelled. I also pointed out to them that their website still stated delivery time of "approximately 2 weeks". Of course, they knew was not to be true.

Next day, I received a cancellation notice without any explanation.

As of this writing, the ad still says "approximately 2 weeks."

I can understand a reasonable amount of delay. I can also understand DGR to wait for adequate number of orders to be placed to obtain a bulk discount. However, not providing any status information and for giving out false statements after being a month overdue is inexcusable.

This review was modified by dispatch on February 20 2009 10:05:14 PM

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