1/5

posted Oct-16-2006

I ordered Ramses computer memory from this company. They sent me Nanya brand which I questioned. They told me that Ramses manufactured under the Nanya name. I've owned several computers through the years and installing memory is one of the simplest upgrades that one can perform. With this memory, my computer would not start up. I reinstalled my original memory and computer works fine. Memory either faulty or incompatible . I tried calling and emailing dozens of times with no response. I researched their business practices online and there are dozens of dissatisfied customers. I finally used their Return Authorization Form on their website and returned items on 9/28/2006. They were scanned delivered back to buyaib on 10/02/2006. I've tried phoning and emailing dozens of more times with no response on when this memory would be replaced. I contacted my credit card company and disputed the charges. I contacted the Los Angeles Better Business Bureau and filed a complaint. buyaib has an "F" rating with the bureau which is the worst they can receive. My next step is contacting the United States Postal Service Inspection Service and see if I can follow through with some kind of fraud charges. And, yes, I work for the USPS, so I will do this. I recommend not buying from this website. With possible switch and baiting (Ramses/Nanya) and very poor customer service you would be better off dealing with a reputable online company like newegg.com.

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