1/5

posted Jan-28-2012

Same story as other reviewers - takes a very long time to fulfill orders and non responsive to customer emails...

I've placed 2 orders with vision direct in the last couple of months. The first order was a disaster and eventually (after 2 weeks) cancelled by VD as they were unable to fulfill. I decided to give them a second chance and placed an order for contacts on 18 Jan. I emailed them a copy of my prescription that same day, referencing my order #. 2 days later I received an email from them telling me they couldn't complete the order as they needed my Dr's contact details. So I responded, attaching the prescription again (with Dr's contact details). I heard nothing from them so on 23 Jan I emailed asking for the status of the order. Still no reply by 26th so emailed them again. Then on 28th I called them to be told that they weren't able to fulfill the order as they didn't have the Dr's details!!! When I explained that I had emailed the details and my prescription 2 times already I was asked if I would like to cancel the order!! There was no explanation as to why there had been no responses to my emails.

I ended up emailing my prescription yet again, so hopefully they will fulfill the order soon (but not holding my breath).

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