1/5

posted Mar-14-2010

I made an order for an item listed as "In Stock". Keenzo accepted my order and charged my credit card. Received an email from Keenzo 5 days later stating that they received info from their distributor and would not ship for another three weeks. I submitted 10 service requests over a period of 18 days without a response. The phone answering machine did not take voice mail and stated to open a service request.

It wasn't until filing a complaint with the Better Business Bureau that Keezo replied and cancelled my order. This was almost 2 months without a response from Keenzo who had already charged my credit card.

I would NEVER order from Keenzo again. The lack of customer service and poor business practices dealing with this company are not worth the small amount of money you may save versus purchasing from a reputable retailer.

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