1/5

posted Jun-22-2011

DO NOT MAKE A MISTAKE BY BUYING FROM THE FACTORY DEPOT!
This company is BAD!. The WORST you can find out there.

I ordered a TV cabinet through Amazon because of the low price. The item was delivered 3 days later buy a trucking company who refused to wait until I have opened the box. I opened the box and discovered that the glass doors are broken-saw pieces of glass on the box. I did not take the cabinet out of the box and immeadiately closed it again. I emailed factory depot and was told that I have to get the box ready for pick up by Fedex in 3 days. Nothing happened in 3 days so emailed them again. They emailed me back to say that I have to ship the item back to their return department in CA, I live in NJ, to get a refund. I told them they have to do it because the item was delivered damaged. It is not right that I pay for the return. They refused and insisted that I signed the bill of lading and therefore it is my responsibility to return it. This issue is still unssettled. I am now waiting for Amazon to act on this.
Online buyers BEWARE! DO NOT ever buy from thefactorydepot!

This review was modified by dia8043 on June 22 2011 01:13:04 PM

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