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36,421 stores1,204,261 reviews 5752 shoppers online now
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| Member Since | 29-Dec-07 |
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posted Dec-29-2007 
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![Share](javascript:share_rating({"review_body":"Very unprofessional, I have a company with a business address for shipping packages (who would want $1,000 in gear sitting in front there house) I used my personal credit card with my home billing address and there order processing service fell apart. Pcalchemy charged my card and refused to ship the items. The sales manager was more interested in shouting about his history of fraud, and telling me his policy is in place to protect me. The problem is he didn\u0027t follow his own policy of vetting the order before taking any money. The pcalchemy order vetting process is suspect, and caused me not to get my items for Christmas. If you think I may be too hard and order vetting is good, I have more information about my first order invoice #44862. My order #44862 with pcalchemy was also flagged by there vetting process, and they accidentally shipped it without contacting me. Wow!","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/353753#comment353753","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"dhford","rating":"1"}, "single");){kind=link}
“We take credit card fraud very seriously and at no point is this process acted unprofessional.
This order was flagged as possible fraud because it met at least 9 criteria for fraud, the three most important being:
1) AVS (Address Verification Service) returned a non match on the billing street address.
2) Invalid Email Address.
3) Phone number that was never answered and did not have voice mail.
When we finally made contact with the customer, she refused to give us additional information so we could verify the shipping address with the credit card company. At that point she requested that the order be canceled which we immediately did and reversed the CC transaction. Had the customer provided the phone number to the credit card company and we were able to verify the shipping address we would have released the order for shipment. We simply cannot ship any order especially one of almost $1000 when all indications are that it is fraud.
Our only mistake in this process was capturing the credit card authorization for the order. Normally we do not capture the charge until either processed for shipment or the customer OKs a back order. Unfortunately we had originally processed this order for shipment but when order status emails were returned due to the invalid email address, we put the order on hold and attempted further verification.
We have these measures in-place to protect our customers and others from fraud and they are certainly not out of the ordinary.”